Stayed in a Spa Suite, which was disappointing. Came with a Jacuzzi, Plunge & Sauna, which were all in a rear Courtyard. The rear Courtyard was covered in bird poo, so walking to either the Jacuzzi, Plunge or Sauna was like playing Twister! Outside seating cushions were either damp, mouldy or covered in bird poo! It’s clear that external housekeeping is lacking as are any form of spot checks by management. Cobwebs & leaves galore too! Some furniture needs renewing such as the Egg Seat in the rear Courtyard, which was very rusty & staining the patio. The actual Spa was very good as were the Spa Treatments. The atmosphere, food & vibe of the Hotel was excellent; frustratingly our mains were missed & we had to wait over an hour though! Overall, it didn’t meet our expectations, but so easily could’ve if managed a little differently i.e with attention to detail. Could be an absolute gem…

We had a 2 night stay to celebrate my husband's birthday. Faultless service from the staff in all areas and particularly the restaurant. Spa area and all 3 pools are spotless, just enough loungers, more than enough towels and shade - and on a hot day a beautiful place to chill out after exploring Bath. Bar lounge menus and main restaurant menu are good value, food is excellent.

V good

Amazing experience , loved every second. The place is fantastic, the spa is perfect, the staff are super friendly and helpful. The food was great and the beer was cold. Would definitely recommend and will be returning. Only thing I would add to the spa is an ice bath.

Fantastic

Lovely room with the view

Amazing

Yes

The room had a real wow factor, all was clean and well presented. The staff were very friendly and helpful throughout our stay.

Super Friendly staff, spa was amazing and the room was perfect. We thoroughly enjoyed our stay, breakfast was also really good! Would recommended to anyone looking for a luxury break.

Lovely Rooms, Nice and Cosy. Great service especially Cherry 🍒

The facilities were great, food sublime, staff were welcoming and professional. We loved it.

Fabulous stay with my daughter - we loved the outdoor pool.

Absolutely flawless start to finish. Great food, great hotel with such friendly staff

Our third time visiting this beautiful hotel… we will be back again soon

Overall enjoyed the stay, service was slow with the food on the Sunday evening which was sad. We weren’t told until the meal that Sunday roast had ended. Room was ok for one night. All staff were lovely however just seemed like there was no official management.

A charming hotel. The spa is super. The reception staff are first-class and very accommodating.

Amazing hotel can’t wait to come back staff where so help full couldn’t recommend enough

A great find and we will be back

Wonderful place to chill !