Overall Ratings & Reviews Best Western Plus Cottontree Inn

Super clean - the manager (Erik) put us in their newly renovated section. He also helped print out area attraction tickets!

Good

Needs a renovation, bed ad shower were nice. Pool looked nice but didn’t use

AC didn't work right

Wonderfully clean & comfortable. The only difficulty we had was getting the key cards to work. One never did.

Ery attentive to every guest and everyone was very nice and helpful

Nice clean looked like it had been renovated

Great place to stay!

Easy access to the freeway and a great, quick stop

Convenient to our desired location.

The stay was very good

Great stay! Excellent customer service and very comfortable beds!

Place was a good stay

Staff was friendly. However, the sheets smelled strange, very off-putting chemical smell that made it hard to sleep. Air conditioning unit would not allow the fan to run without the air conditioner kicking on, which didnt help with the smell of the sheets.

Showed up very late due to vehicle troubles. Staff was very kind and helpful. Got into a very nice looking room. Sadly the room was not cleaned. It was made to look clean, but was not. Drops of red or brown substances on the sheets, body hair. Jetted tub had animal hair and smelled as if the pet was washed in it. At 1:30 am changed my own sheets. Not very impressive showing for this hotel. Called the front desk and was not offered anything except new sheets to change. Very disappointed.

No thanks

The staff are so friendly and welcoming. Everything was exceptionally clean.

Front desk was amazing!

Beds were very comfortable, staff was very friendly, and parking was easy.

We stayed here for our family trip to the lagoon. The hotel was in a convenient area right off the highway. It also has a gas station along with Smith's and a Walgreens in case you forget anything or buying snacks. The breakfast was great selection. It was clean and staff was super friendly.. We are planning on staying again when we head to the lagoon.