Cleanliness

Initially the welcome was not the same and the room was not as expected. Requests made before the stay were not met. Once this was rectified the stay was great as before

Lady on reception was excellent. Breakfast staff excellent. Lodge room was okay, water wasn't the warmest from the sink tap. Towel hanger was falling off. My room was a long way from the main hotel. No mini bar ? or even a biscuit ! I struggled to keep the room cool, radiator control didn't seem the easiest to work. I guess I have to compare with similar priced hotels as I stay in so many around the country of all sizes and prices. I think this is overpriced at £179 a night.

I got married at the belfry in the woodlands suite and what an event it was. The hotel is amazing and has lots to do. Dining options are great and we had the best time. Staff are friendly and polite and always very helpful.

Great venue over looking the10th hole

Clean, comfy room. Warm and friendly staff. Nothing too much trouble. Provided an extra blanket on request. However, very noisy central heating at night- woke me up at 0500h! Also, asked for 2 blankets for my parents and only 1 brought up. They did come promptly when I called to say I had forgotten my security code for the safe so can't fault them on that.

Yes

The room was perfect - an amazing view overlooking the golf course

Excellent breakfast, clean, friendly staff

Fantastic stay, staff went above and beyond! Toddler friendly. Looking to book another stay

Staff were borderline rude and didn’t make us feel welcome, considering we spent £750 for the night. It’s a nice hotel though.

Very poor customer service considering we spent £750 for one night, but the room was nice.

Yes

Room was lovey in the new master suite but the corridors of the building need some design improvements, bland and basic

Breakfast was very fresh. The food was excellent. Staff were super efficient.

Room did not live up to expectations. Toilet leaked, cobwebs in corner of room, one of the rooms made up as a double when we had requested a twin.

Beautiful Hotel, great staff. Highly recommend- lots of space so even when busy it doesn’t feel like it 👍

The staff! From the offers to help us carry our bags, to check in, to the bar staff, to those handing out napkins for drinks. All absolutely 10 out of 10. The best hotel staff team I have ever come across

Clean room, nicely

The room was exactly what we needed, lovely resort and helpful staff. Lots of things to do, darts, golf, shuffleboard. Can’t wait to stay again.