Unfortunately room 618 is quite small. The refrigerator did not work. No air conditioner was available even though the temperature was warm. Hotel staff informed that winter rules applied for April. We had to open the windows and the street noise, including the train noise could be heard. We are regular customers of NH Hotels and this experience was extremely dissapointing.

yes

Staff muy atento

An absolutely terrible hotel. Zero noise mitigation between the rooms, you can hear people farting next door. The mattresses are quite possibly the worst ones i’ve ever slept on. Clearly if there was any other decent choice in Vitroria, i’d go there, but the lack of decent hotels in this city is a problem.

No air condition but stayed in the reservations

No breakfast, no parking. Nothing that they said was included

Great location, easy accessible by public tram, and easy walk to old town, with good restaurants and good sightseeing. The Florida park across for hotel added benefit. The hotel staff were friendly and extremely helpful in assisting with the planning of our daily activities. Would definitely return.

The staff was very friendly and accommodating! The room was nice as well!

Excellent check in. Polite and professional staff in the restaurant. Food was ok. No view from the window of room 119

The hotel was very good

Muy buen desayuno

Great place but few services

Lovely hotel in the heart of Vitoria. Nice surroundings and close to amenities

The bathroom was very small and dated. The service in the cafeteria was terrible. Every time you wanted a drink or some thing, You had to go down to reception and ask for someone to serve us. Overall not a good visit. We have stayed in NH Hotels many times and this was not up to their usual standards Nice view from the bedroom though

Nice hotel just on the edge of the old town

We stayed for one night. Car park is very small, but the gentlemen on reception made a great effort to secure us a parking slot.

Amazing city celebrating the main fiesta with the locals

Great view. Outstanding location. Friendly staff. - too much noise from the upper floors

Reception staff was so helpful and accommodating.

This is the only hotel I’ve been to that advertised air conditioner and it wasn’t turned on in the whole hotel. Sleeping was not pleasant at all. We had to either open a window to a very noisy street or have a noisy fan. Terrible experience