Foods generally are good. Staff are friendly and location is excellent

Room was clean , warm , staff was amazing . One thing to recommend if you can put microwave in rooms please as some family travel with babies and need to warm milk. Rest everything was amazing.

Very scenic and one of our favorites up in the Banff area.

The room needs some renovation for sure otherwise everything was ok and the view is stunning!

Room was awesome! Staff was helpful And courteous!! Beautiful area

I booked and it was an hour+ away from the city I searched. I messaged the hotel immediately and they go no problem just ask Expedia support for a refund. I book another hotel and the hotel denies my refund after Expedia contacts them but they wait till the next morning to do so. I could have drove an hour away if I knew I wasn’t getting a refund.

I love the entire experience - the room, staff, shuttle and other amenities.

The location is spectacular. The cabins for guests are in very poor shape on the inside. Old, worn out, dirty carpet, quilt on bed had not been washed a very long time, no kitchen to speak of and you can hear people in other the other rooms. I did love the open wood fireplace however. The restaurant was outrageously expensive and no other option. The lodge itself could use some care. Games room was badly equipped and the super large snooker table too big for you to play as did not leave enough room around the table. The “new” hot tub” was a really long distance from our cabin on very icy paths so did not use it.

I enjoyed my stay very much, and would recommend this special place to anyone looking to explore the area. I visited Lake Louise and Banff, and would again stay at Emerald Lake Lodge over those crowded tourist sites. The amenities, customer service and surrounding hikes were excellent.

Amazing stay, pristine views and great breakfast. Staff is very polite and cheerful.

Great Breakfast and pristine views.

Such a wonderful place to stay. We’ve been here a number of times before and it never disappoints. Perfect setting, cozy rooms, great ambience in the lodge facilities.

WiFi should be available in every room

The room was 16 degrees Celsius when we entered. We had the thermostat at max and the temp never increased above 20. This is problematic when it is -20 outside. We contacted the front desk. They sent someone over and they told us that they could do nothing to increase the heat. They gave us a second electric heater but told us to not use it at the same time as the small portable electric heater we were currently using as it would blow the electrical panel. We asked to be moved or refunded so we could find alternative accommodations. We spike to a few guests who shared with us that they also had issues with heat in their rooms. We were told the manager would contact us by midday. No one called us. The maintenance person returned to check on us and he told us that the thermostat for the room was probably not working. Thank goodness the rooms have a fireplace which we had constantly burning wood, but the issue is that you are not allowed to have a fire in yhe fireplace if you are absent from your room. So our room would get very cold when we had to go to the restaurant or wanted to go snowshoeing. In addition to our heat problems our room started smelling like sewage. We told the front desk that they needed to clear the snow from their roof vents to mitigate this issue. The management offered no remediation for any issues we communicated to them. So we are disappointed as this was our special return to Emerald Lake lodge to celebrate our anniversary.

We love the fireplace inside the cabin and the staff at the lodge were so lovely and friendly!

Beautiful location but too expensive for a dinner.

Beautiful scenery, hospitality staff, good food.

Always a special place & time.

Loved it nice quiet great view and very friendly

Great and very secluded place for vacation. Beautiful nature, great foods, very friendly staff