We arrived quite late to check in for our room, but the check-in process was smooth. The young gentleman who was on reception was extremely helpful and gave us lots of information about Alicante and provided us with a map with useful tips of places to eat and drink. He also informed us that we could extend our room on the last day if we needed a late checkout. The room was very clean and the beds were extremely comfortable. The small terrace area outside our room was lovely to sit on in the evening. When it came to the date of our checkout I went to reception and spoke to a member of staff who explained that if we required our room until 6 pm we would be charged for an entire night stay which we were not told on our arrival I asked if there were showers. We could use later in the evening and the gentleman told me there was but upon returning to the hotel another gentleman on reception didn’t speak much English and did not understand the require requirement for a shower. We found out that there was no shower area and no towels to enable us to have a shower before we left the hotel. This is the only disappointing thing I found San Juan is a lovely area. The beach is beautiful and the walk down past the beach is lovely in the evening.

Location was great Friendly staff Great coffee Spacious room

Lovely room and location

Poor parking. Under renovation. Noisy. Excellent staff and walkable

Lovely clean hotel, the location was perfect for the beach and a quiet holiday if that's what you are after. There isnt a great deal of choice as far as restaurants and shops locally but the vibe wasn't really for holiday makers, it was a nice 'local' area.

Clean room, large balcony and close to the beach.

A good hotel, close to the beach with very helpful staff. Rooms are clean with everything you need.

Room was clean. Simple but comfortable

The room is very nice and clean, but redo station going on in the hotel lobby. the breakfast can be improved, also a visible menu for a la carte would be useful.

Czysty pokój,przestronny balkon,miedzy blokami widać morze i wschód słońca,dobre pożywne śniadanie dość różnorodne

We had the Seaview premium room, which was very nice and has great views.

The staff were going, professional and helped out with the issues I had. The soundproofing between rooms is appalling and really does need to be addressed. I had to change rooms in the middle of the night due to volume I could hear from other rooms around me. The change was handled well but shouldn’t have been required in the first place.

everything was good, some items of breakfast are available just first day ,but I liked them. especially cheese, they were very nice and delicious. room was clean just need sliders. about balcony; although we just have a small seaview, I liked it. it was absolutly what explained on the advertisement. thanks

Hotel was clean staff were ok no beach front as advertised had to walk a lot no way to find a restaurant then that was terrible and expensive I did not rate this area at all

Clean and comfortable room. Friendly staff and good Service

This hotel was very successful for us, on our first visit to Alicante. It is away from the city centre, in a predominantly residential area. It is a short walk to the lovely sandy beach, and most of all (as we wanted to explore) buses and trams are very close to the hotel. The buses and trams in the area are super efficient. All in all a very good experience.

It’s lovely, nice on site cafe and restaurant. The bed was v comfy the air con works yeah.

Lovely hotel, close to beach and amenities. Friendly helpful staff. Very clean and good continental breakfast

Everything was excellent starting from the cleaning team

Hotel Castilla is a basic hotel which is receiving upgrading. Although it did not interrupt our stay. The beds were basic single beds that were a bit flimsy as they moved as soon as you sat or lay on them. The hotel was very clean and the breakfast was again just basic continental and scrambled or fried eggs. There was lots of choice so always something to eat. Dinner was a set menu to choose from two starters and two mains. Food was ok nothing spectacular. Trans were located right outside and were easy to navigate around. Overall an ok hotel.