The food was not good, no beef or seafood at buffette.

The pool was sooo hot and felt like swimming in a urine pool. Kids water area was the most refreshing water but it is in full sun most of the day. The food was so good, especially the Italian restaurant. My kids kept finding parts of rusty cans and nails on the beach. A couch was washed up in the rocks just to the side of the beach. My daughter said she saw a microwave where we couldn’t reach the bottom in the swimming area. The shower is so slippery and dangerous. Make sure you ask for extra rubber mats. I loved the smell of the honey soap and shampoo. The other vacationers were sooooooo nice and even with all the free drinks it didn’t feel like a bunch of wasted drunks…but it did seem like they were belly up to the bar just peeing in the pool all day. It’s sooo beautiful and the beds were the most comfortable beds we slept in our whole 3wk Mexico vacation. It was definitely a mixed bag…oh yeah the elevators smelled like a junior high gym or locker room with a strong mold mildew undertone. The pool bar felt understaffed with just two bartenders. I recommend taking insulated cups to get your drinks poured into so they will stay cold and you dont have to overpay in the gift shop. And get reservations for the Italian restaurant every night you can. Even if you have to wait an hour in line to make the reservation, it’s worth it! Take a hand fan to keep cool while you wait. The temp wasn’t below 80 degrees mid-June.

Es un gran hotel donde prácticamente no hay forma de gastar más, salvo el Spa. Están renovando elevadores y la alberca tiene mucho cloro, si playa es pequeña pero con muy poco oleaje lo que la hace muy cómoda, y no hay vendedores molestando, además de tener bar a pie de playa (entre otros)

No servía el aire acondicionado en los restaurantes Y el calor era insoportable no se podía comer a gusto por el calor. El cuarto apestaba horrible y para pasar ala playa tienen una rampa súper resbaladiza no son escaleras. Están súper peligrosas. Y más para las personas de la tercera edad

Great view

Great

los últimos dos dias de mi estancia no realizaron limpieza de mi habitacion hasta el momento que yo lo reporte ambos dias

La habitación muy bonita, grande, la cama muy cómoda, y la verdad tiene todo lo que necesitas. El staff súper amable, desde que llegas todo el mundo te atiende increíblemente bien. El servicio es de 10! El área del playa está muy bonita, hay un espacio siempre disponible y si no encuentras camastro, el staff te ayuda a colocar uno junto con una sombrilla. Y cuando dicen todo incluido, se refiere literal a todo incluido el servicio, la comida, las bebidas, los snacks todo está muy bien preparado y servido. En definitiva, es un lugar que hay que regresar y es ¡súper recomendable!

All good

Property amenities are good. I know is going through changes and i believe that is good for the future. For the moment, the stuff is very attentive to guesses, food can be improved, location is very secure. Cleanliness of this property is amazing. Overall, i recommend this property.

Los cuartos muy limpios los empleados muy amables pero le falta más ala comida más variedad

Room smelled funny. Food was mid to okay, overall service from staff was good, aside from them pushing you to buy their vacation plan. Would not visit again, much better resorts out there for the price.

Overall very good. Challenging to find your room at first :-) You will walk a lot on the property and climb stairs often. Unless you like to wait for the elevators. Food is traditional - no chicken nuggets, no cheese-only pizza, seafood is represented mostly by ceviche, kids may stay hungry for a couple days :-) Beach access is superb. Staff is very friendly.

Food and service are very good

They have to improve the gastronomic offers, it was always the same menu and never offered beef, only pork and chicken. The staff is nice.

Terrible stay. Horrible food, chicken wings and pork. Really. Really bad. Weird food all around. No service elevator so all the food and janitorial staff sharing one elevator w the guests. Several elevators to get to your room. Inconvenient. Phones don’t work. All inclusive but two types of beer. Indio and Tecate light Red and white wine. No options Really. Please don’t stay here. I paid 3000 dollars for one week. Horrible stay.

We’ve stayed at other Royal resorts in Mexico (Cancun and Cabo) and had great experiences, but this Acapulco location was the weakest by far. It wasn’t terrible, but it’s in serious need of updates and improvements. The staff was fine overall, but the timeshare sales team was very pushy. They bothered us daily, which quickly became frustrating when all we wanted was to relax. The food was average. We often ended up leaving the resort for dinner, which made the all-inclusive package feel like poor value. They do have one restaurant that’s better than the rest, but you need to make a reservation — and the process requires waiting in line, something I’ve never seen at other resorts. The resort is very family-oriented, which means there are lots of kids. That’s fine if that’s what you’re looking for, but families should also know that children are even allowed at the pool bar, which I personally found inappropriate. Other negatives: the elevators are in very bad shape and should be replaced, and the rooms are small compared to what you’d expect from a resort-style property. In short: if you’re traveling with kids and don’t mind some of the inconveniences, this resort may be fine. But if you’re looking for the quality and experience you get at other Royal properties, this one will likely fall short.

100% voy a volver un servicio excelente 1000% recomendable gracias for todo el apoyo del staff muy buen servicio

En general bien, pero podría mejorar, el bufet es muy limitado, el restaurante de mariscos solo tiene algunos mariscos, podrían poner un par de platillos más, el acceso a fruta fresca fue muy limitado, solo el desayuno y muchas veces estaba demasiado dura para mi bebé, tocando este tema ya que es un hotel familiar, no encontré en ningún sanitario cambiadores, entonces tuve que ir a mi habitación miles de veces a cambiar a mi bebé si no encontraba un lugar apropiado, moverte en el hotel fue demasiado cansado, muchas veces no servían los elevadores y subir una rampa con un bebé de 10 kilos fue un reto

Poco personal para la cantidad de gente que recibe, mucho tiempo de espera para poder ingresar a los restaurantes. En pocas palabras sobresaturación y poco personal disponible