Location is ideal with plenty of choices to eat in the area. There are also a couple of convenience stores nearby. We stayed in room 12. The room was very clean and adequate for our needs. We stayed during the heatwave but the staff provided an extra fan upon request. One gripe is that the wall attachment for the shower head was not adjustable which meant that the shower head had to be held in one hand whilst taking a shower. If placed on the wall, it was impossible to use as the water sprayed high against the top of the cubicle

We’ve stayed at the hotel a few times as it’s a good location for travelling to/from Wimbledon, however we won’t be staying here in future. The hotel is extremely poorly equipped to handle the summer weather. The hotel lobby is air conditioned, but the rooms are not. While a fan is provided in the rooms, the fan in our room was not built properly, so the head fell back and pointed at the ceiling. I called the lobby and asked for another but was advised she would check for a spare as the hotel was fully booked. Heard nothing back at any point during the stay, and no one even came to check the fan. Extremely poor, and ridiculous to not have any spare in the event of any issues such at this. Additionally, our room was advertised and paid for as a triple - one double and one single bed. Our room however only had two single beds. This wasn’t an issue since there were actually only two of us, but this was not how the room was advertised regardless. Also, the layout of the room was ridiculous - one side of one bed had plugs while the other bed had access to none at all. We had to move the entire room around so the other person could use sockets. Won’t be staying here again in future when going to Wimbledon.

Nice clean room. great location, easy access for the tube station. In a quiet spot but only a few minutes walk to pubs/bars/restaurants Would recommend!

Nice clean budget hotel, ideal for a single traveller (on business to London) for under £100 per night. Great pubs and eateries within 5 mins walk. Parking 100m away free between 7pm and 8am and £5 for 2 hours. Tube is 4 mins walk away and 35 mins walk to Hyde Park. I will come back here in future when Im working around here again.

No elevator and many stairs you need to reach the room.

Great location for attractions, underground and restaurants. Basic but clean and well maintained rooms. Helpful front desk staff.

Located in downtown and the price is reasonable. A few minutes to the metro by walking.

Fantastic place with the best staff. Thank you.

Smallest room, hotel annexed from main hotel reception in the Phoenix hotel next door, continental breakfast excellent selection.

The staff was excellent and helpful when our initial room was 7 floors up with no elevator. They were very helpful when they found us a room in the Phoenix, their primary hotel next door . The room there was excellent. This hotel has a lift and the breakfast room is in this building. Please note neither have air conditioning or a small bar fridge which would be nice to store some water bottles cold. The location of the hotel is excellent. Close to the underground and restaurants .

Clean room good access to transport

The room was clean. You can leave your luggage at the Phoenix a couple doors down, which is also where you check it. I was traveling with a friend and we booked a room with two twin beds. However, the beds were pushed together in front of a double headboard with built in side tables so it was impossible to move the beds apart. Misleading if you're traveling economy and sharing a room. The bedside lights were also both broken. And it a lot of noise from the street at night so headphones or earplugs are advisable. The neighborhood seemed safe, and it's very near the tube. Walking distance to many breakfast spots and Tesco & Sainsbury's.

Only there for 1 night, but as just a base to sleep it couldn't have been more perfect, and a super convenient location. Bonus points for there being a fan in the room!

Clean rooms with modern fixtures.Helpful staff. Great location minutes walk through a busy commercial area- straight to Kensington gardens! All for an excellent price!

Clean room, well located

Clean room with a TV. Rooms at smalll with a closet and small desk. Great for just sleeping and cleaning up. Quiet neighborhood, walking distance to shops, pubs, cafes, tube stations. No elevator.

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Room was ok. Bed is very hard and there is some sort of emergency light that blinks red directly over the bed which was a bit annoying. Everything else was ok. Breakfast seamed like good value but didnt eat it. Weird check-in process (in sister hotel next door) was only sent to us after we had checked in and figured it out ourselves. Overall decent value for money but with the caveat that you can end up on the top floor so you need to be fit enought to climb 5 flights of stairs.

I had a lovely time staying at this hotel. I arrived at 8am after a red eye flight, and to my luck my room was ready. I stayed in the room with the twin bed. It was small, but perfect for my solo trip. I had a great view of the Kensington Gardens. The staff was very friendly and accommodating. Fantastic location too, a short walk from Notting Hill and Hyde Park. When I return to London, I will definitely stay here.

all good