Overall Ratings & Reviews Country Inn & Suites by Radisson, South Haven, MI

Plenty of room and space

Clean and vomfortable

This property is dingy. We were there 4 days and i never saw any cleaning. There was trash and debris in the halls the entire time. No one ever cleaned them. There was dirt and dust in the room. Someone's fingernail clippings on the bathroom counter. We didn't have any towels in our bathroom. I had to go to the front desk and ask for some. There were cigarette burns in the bedding. Our remote to the tv was missing pieces. The mini fridge was dirty. Didn’t look like it had been cleaned in a long time. Only saw teenagers working there. Didn't see an actual adult working there the entire time. The maintenance guy made a mistake and flooded part of the second floor. I would recommend just paying a little more and staying at the Holiday Inn Express across the street. I wish I would have.

Great room, clean.

There was plenty of parking on the property and the location is close to the freeway and shopping. The room was clean and spacious. The beds were very comfortable and the choice of different pillows was unexpected. The only inconvenience was that there is only the front entrance, so if you park on the backside of the building you have to walk around to the front, and the breakfast ends at 9:30 am.

All staff members were super nice and they allowed me to do a early check in as I was a little early on arrival and very tired from driving.

V

The floor of my room was absolutely filthy, and caused me to have athletes foot. Absolutely disgusting. Never again.

Pool was gross!! And I had to ask for towels and wash clothes. Other than that it was ok. Rooms need a little TLC but they were clean. I would stay here again if need be

I have to say this worst stay we’ve had. When we checked in, the young girl at the front desk was more interested in talking to a boy that was there than checking us in. She argued that I had to pay through Expedia, even though my reservation clearly stated to pay at the property. When we went to go to our room, the key didn’t work. Mind you we had family that was staying there and had the same problem as did other people we observed checking in. I went to get a new key, no apologies. When we got into our room, we were horrified to see there were several places that the ceiling was getting ready to collapse, including a corner that appeared to have mold. In the bathroom, there was caked urine on the toilet seat and feces under the rim. I called the front desk to report all the issues we were having, there were no other available rooms. They gave us a $50 discount, but I would rather have not stayed there. I’m suspect that the sheets were not even changed. Bathroom door did not shut all the way and there was gum on the ceiling. The girl working the front desk then told me that I needed to bring down my credit card because, surprise, I needed to put one down to pay for our room. I reported how disgusting the bathroom was; she said she’d clean it that did not happen.I am so disgusted and disappointed by our stay. It was close to $300 without the discount. I don’t know that I will ever stay at another property under this brand name. Stay away!

Great place to stay. Clean and comfortable! Quiet!!!

This hotel meets my basic standards of "clean, safe and secure," but the service is among the worst that I've had the displeasure of experiencing in recent history. It started at check-in, when the person checking us in seemed to not understand that we had two rooms on the reservation. We clarified that and got checked in. We then had to check out and back in the next day (we needed to extend the trip last minute so booked another reservation rather than having to chancel/remake the reservation we had) and once again, the person had trouble understanding that there were two rooms, even when shown the reservation info, and the response was "call Expedia." That's when we realized that there was a different name on the second room and he gave a sarcastic "oh why didn't you say so," clearly he was already looking at the info on the screen and couldn't be bothered to say "is there possibly another name on the reservation?" Also, our rooms were not cleaned/serviced the entire time (4 nights) we were there - nightly or every other is standard unless there's a sign or you're advised otherwise, we just got back late each night to find the same dirty towels we'd left in the morning. We ended up getting more towels from the front desk, but what a pain. The price/convenience of location is good, and at no point was I concerned about getting robbed or catching bed bugs, but they could at least pretend to want the business.

The room was large and the bed was good. It had a waffle machine. The only other hot breakfast was biscuits and gravy 2 days in a row. The tile around the tub needed some grout. Reception was fine.

The property was nice but the cable box was broken.

the hotel is good for the price

close to restaraunts, shopping, lake michigan. excellant hotel

The rooms were filthy

The jauzzi tub had the wrong type of stop so it leaked water. The shower had mold growing in it. And the tvs sound originally didn"t work. When we went to the front desk she said her coworker that does "that type of stuff" would be in in 30 minutes. But it was already 2230 so we wanted to sleep. I ended up figuing out the issue and fixing it myself. The side entrance to the building didnt even lock...

I had two rooms. When we checked in, she said my debit card was declined for the second room. Instead of arguing about it, I gave her a different card for the other room. Then I happened to look at account once we got up to the room…I had all of the pending charges on my debit card and my credit card. The charges did drop off the debit card eventually, but I took four days. One of our rooms smelled very strongly of cigarette smoke.

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