Overall Ratings & Reviews DoubleTree by Hilton Boston Logan Airport Chelsea

Staff was friendly but property needs more care and rooms need to be cleaned up

I arrived after a 15 hour flight and my two nights here , I got my energies back

Thank you

Not very well-maintained. Appears clean on the surfaces but the rug was grimy in the room by the bed; weird blemish on the TV screen. Not a very pleasant neighborhood to look out on but that's not the hotelk's fault. There isn't any available street parking so you have to park in their lot for @5./night. Pool and exercise facilities are good.

I just wish they had a bigger packing space.

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Served purpose

I liked the pool it was room enough it was clean. The pool was closed the last day of our stay which was very upsetting but it wasn't the end of the world. I didn't dine here but they do have a really nice breakfast., and dinner. Its not far from the airport. Walking seemed safe. The hotel was clean and staff was very friendly. Id definitely stay here again.

No issues, easy check in, clean room, comfty beds.

Airport shuttle

I had a wonderful experience at the hotel . I was greeted by a very nice receptionist she was warm and super helpful. The dining area was cozy the drinks were good and the food was amazing. The pool temp was amazing ! All in all I will be recommending this hotel to others and I will be coming back .

Comfiest bed with black out curtains for a great night sleep. Centrally located and clean!

Parking on site was unavailable, we were told to park at Market Basket across the street, waited 20 minutes to be shuttled to hotel... complete disaster and then realized after climbing into bed that my car could be towed from Market Basket as it didn't have a contract with the hotel for parking...spoke with Manager at 10:30pm and had to wait almost half an hour to be shuttled back for my car to double park blocking to cars in the actual hotel parking lot. Very stressful especially after booking this hotel due to needing to be at Logan airport for 6am the following morning. Very disappointed

Drain in the tub doesn’t work properly. Standing water during shower. Room 513

Smell like smoking

Very clean hotel, excellent breakfast and short commute to airport. We stay here everytime we fly from Boston. Very affordable.

Nice staff

Staff was very pleasant. Room and property was clean

Nice sized rooms

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