SureStay Plus by Best Western Brooks

Explore SureStay Plus by Best Western Brooks
8.8
Very Good
From 472 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.2

Traveler Reviews SureStay Plus by Best Western Brooks

Number of reviews per page
20
40
Top reviews
Robyn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room was clean and the breakfast was incredible!
Maxine
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice hotel. Nreskfast was great. Rooms and staff were very good. Would stay there again.
Cecil
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very unsatisfied.
Colleen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Had a wonderful stay at SureStay. The room was nice and clean, the breakfast was wonderful and the staff were friendly.
Erin
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place. Breakfast was decent and wonderful bed to rest in.
Rob
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was clean and staff friendly. Breakfast was good. Coffee was so so. Minor. Overall great stay.
Matthew
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4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Starting off the smell of the outside of this hotel is putrid. Outright awful. They said it was from some food plant down the road but it smelt like a legit out house. The smell carried from outside into your room to the point any deep breathe is foul. This is a motel not a hotel. You will need to carry your bags up the stairs by hand if you're on the second floor. The room/hotel was very clean, and the room was spacious however the TV is tiny and the coffee maker is subpar. The breakfast was poor. Runny Scrambled eggs, undercooked home fries and greasy sausage. Additionally was told I couldn't have my service dog in the breakfast area because someone might be allergic. I asked how I'm supposed to get my food if my dog can't come with me and I was told to leave my dog in the room. (As if that isn't against hotel policy and imagine leaving a seeing eye dog in the room for a blind man to get breakfast cause someone might be allergic?) Not to mention there was absolutely no one in the breakfast area whatsoever. They need to understand the difference between a service dog and a pet. I quickly grabbed a plate of food after arguing and ate in my room so to not disturb the non existent allergic guests. The smell in the room was so bad it was hard to eat without gagging. The gym is dated and the equipment is poorly maintained, but at least they had something. I gave it 2 stars instead of 1 because the cleanliness of the room was good.
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Johannes
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room and facilities were very clean. Basic breakfast but more than sufficient. The room we had was quiet and parking convenient. Look like the owners is proud of their hotel.
Connie
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Breakfast food was hot and fresh. Staff was efficient. Hotel and room were very clean.
Bonnie
icon-with Pet
with Pet
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved the Rag!!
Sylvie
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Vert clean rooms and facilite, good breakfast and lovely staff
Rose Anne
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

T
Alain
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Not so clean. Still have hairs on the bed and shower
Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean quiet and convenient spot while traveling west.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice place. Very clean.
Jason
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nicely updated bathroom, room smelt like a smoking room but was supposed to be non-smoking. Breakfast was good, lots of options. Staff was friendly and helpful.
Evelyn
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Quiet location, right next door to restaurant and service station
Shantelle
icon-Family
Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room was clean, shower head needs to be cleaned the water hardly coming out. Breakfast was great and the staff is very friendly.
Gary
icon-
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The rooms are clean and newly renovated BUT… the bed was so hard I could barely get out of it in the morning. There is no sound proofing and you WILL hear everything going on around you so hope for quiet neighbors. Overall I will never return
Padmini
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Decent continental breakfast (potatoes, scrambled eggs, sausage, cereals, bagels, muffins, toast, fresh waffles, fruit, oatmeal) Wish they had an elevator and swimming pool for kids.
Number of reviews per page
20
40