Overall Ratings & Reviews Taj Bentota Resort & Spa

The property is in an incredible location with breathtaking views. Even though it’s on a public beach, it still felt super exclusive and private. The staff were absolutely amazing at making us feel welcome and taking care of us. The hospitality was top-notch fromthe duty manager, to every single staff member, including the restaurant staff who went above and beyond to pamper us. One of the chefs, was incredible. They made dishes that weren’t even on the menu, and they tasted way better than anything I’ve ever had before. In the end, they were the friendliest and most hospitable staff we’ve ever had, and they made our stay absolutely incredible.

The Taj Bentota is a very big hotel right in the beach. The pool area is spectacular with plenty of space and sunbeds. The breakfast is excellent with something for everyone. We didn’t have supper in any of the restaurants but did have some very good pool bar snacks and drinks. There are lots of excellent seafood restaurants just outside the hotel entrance gates, across the railway track. Overall I would definitely recommend the Taj Bentota and ALL the staff but especially the Duty Manager Mahinda.

Bentota is a beautiful spot, the atmosphere is good need some DJ beats around the pool and service was great the seafood hut snack absolutely amazing.

Wonderful service and restaurant staff was excellent inntheir service

Hotel excellent. The staff were so helpful and friendly. Food was great with good choices. Drinks in hotel a bit overpriced

Great Resorts, and True Hospitality.

Lot of renovations going on, no area to even sit down , very crowded , noisy, and dusty.

Good place to spend decompressing from 2 week stay.

It is a very quiet property with beautiful surroundings and a great view of the beach. Very clean also. However, the age of the property shows.

This hotels needs up gradation as the property is getting old. Lifts r smelly. Bathroom tiles r stained.

A beautiful hotel with stunning views but what makes this hotel so exceptional is the staff. They are extremely attentive and friendly and go out of their way to ensure your stay is perfect. It was my birthday and I had my room decorated for me and two cakes delivered! I’m also pregnant and Sam, a waiter, ensured there was decaf coffee available for me. Gayan, our room attendant was brilliant and also made the best towel animals! Food was good, rooms are spacious, beds are comfy and swimming is big! Only thing id say, is that the gym could do with some aircon! Brilliant stay!!

Very good service, attention and service minded personell. They offered us late checkout so we could continue enjoying the pool and have a nice lunsj. Only think to point on is the sound proofing around the doors could be better.

Great

Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.

Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.

It was Amazing in Taj Bentota I have not seen a executive person like Bentota FMB Manager In the morning breakfast there was big rush and surprisingly I saw him laying and cleaning the table. This Is quality of real CAPTAIN of the team 👍👍👍👍❤️❤️❤️ Truely inspiring his juniors. May request the Name of FMB manager for my diary

After our initial disappointment at being assigned one of the old rooms ( Level 1) which was tired, damp and musty with a rusty bath/ shower …we let management know we were not impressed and to please find an alternative. What a difference! Exactly same category and rate but moved to a New spacious room, modern bathroom and different experience which had great and positive impact on our stay .

Good hotel, pricey wine

Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.

We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel