Just a lovely hotel and a very helpful staff.

Great place and helpfull staff

Upscale hotel. All day free snacks in the lobby including cappuccino machine. Great location. Helpful and friendly staff.

The free cafe / bar in the lobby was a unique and well enjoyed feature Breakfast was very good too

Great location.

The room was very clean and modern. The onsite parking was a big plus because it's in the ZTL. The use of the bikes was fun and super convenient. The staff helpful and gave us maps and directions. The breakfast was quite large and varied. Coffee was quite good and the staff capable and prompt. A little happy hour at 5 was nice with beer, wine and aperol spritz.

Lovely evening appertivo

Parking clean and nice staff

Friendly, courteous, and helpful staff, Clean and comfortable room. Great breakfast. Super convenient location.

Superb. Would recommend to everyone. Great location. Excellent breakfast.

The property has very small rooms, extremely small showers, beds and pillows were very hard, there was not enough seating at breakfast to accommodate all the guests. My hotel room was in a separate building so I had to walk out in the rain to get to breakfast. Don’t think it should be in that price range

Good facilities.

Wonderful location for walking into the historic center of town! Excellent breakfast and friendly staff!

Everything was terrific overall! The room was clean and comfortable, the area felt safe and it was close to the historic center and plenty of restaurants and shops.

Had a room in the annex/dependance because we were 2 adults/2 children and the space was large and beautiful! Staff, breakfast, daily snacks were well worth the fare! Convenient location and immaculately clean! Great find!

this is a great place to stay with many extras that make it even nicer. Only small gripe was aircon wasnt allowed yet even though temp was warm, so was difficult to get a good nights sleep in 25C room or windows open with mosquitos. There was some policy about aircon that prevented its use yet. Otherwise this is awesome and we will stay again

Hotel was well-located in Lucca and while our room was relatively small, the staff cleaned multiple times per day, so room was spotless. Excellent daily breakfast was included, so the price was extremely fair. There were bikes available to use and the staff was helpful despite my poor Italian language skills and their limited English (some were more proficient than others). Overall, other than the on site hot tub being not very hot, and a minor issue with the shower in our bathroom, the stay was certainly well worth the price charged. They also offer an array of complementary snacks/soft drinks each afternoon, which was a very nice touch.

The staff was friendly and welcoming. I love that they had a snack and drink buffet throughout the day, including beer and Prosecco. Period the breakfast buffet was also very good. All around a very good hotel to stay.

Loved the room. It was excellent. Modern in the inside while being in a tower.

We loved the hotel. Staff were extremely welcoming. The room was lovely and comfortable. The location was perfect to reach the centre. Wonderful breakfast, attention to detail. Can’t wait to go back.