Overall Ratings & Reviews HomeTowne Studios by Red Roof Florence, KY-Cincinnati Airport

This hotel is an embarrassment to RedRoof. My husband and I booked a room for 6/20 after a concert. I booked the hotel through hotels.com, where the room looked decent for the price and for the quick stay we were needing. We booked a King non smoking room. Upon arrival, we were greeted with the smell of cigarette smoke oozing from our room as soon as we opened the door. The entire room was stained yellow and the odor was so strong. The room was dirty and also had a duct taped conjoining door. (Someone duck taped that door, took a step back and said “that’s perfect!?) nothing makes you feel more safe than a duck taped door 😂 the room also had two queen beds when it was supposed to have one king. (That isn’t even a big deal. But it wasn’t the room we reserved and paid for) Anyway, we checked in around 1145pm and checked out about 5 minutes later. I felt Dirty and unsafe in that room. When i went to the front desk, i politely explained we’d be checking out for the night. She was kind and asked why and when I explained the situation, mainly the cigarette smoke- she said “that isn’t a smoking room.” I replied With “oh, it must be. The room is stained yellow. I was in there for less than 5 minutes and I smell like cigarette smoke.” Then she asked if the room had ashtrays and when i said “yes”, she said she couldn’t do anything for me but could give me a “really powerful air freshener.” I told her that wouldn’t be necessary and checked out and we left.

Nothing..please stay away ..folks live here permanently ..up n down all nite ..no sleep weird stuff goin on ....the lady at front desk is awesome ..friendly respectable ..best and only part of this stay was meeting her

Front desk worker was very friendly and accommodating. Room is nothing fancy but good for one night. Room was clean and bed was comfortable.

The last staff member had no idea what she was doing! Rude and obviously slow iq to work there. Refused to let me back in my room after room card was deactivated.

Very good at keeping up with the rooms

Could do better on cleanliness

Ok

Wasn’t a good stay. I booked a non smoking room. When we got to the room it was a smoking room. So I went back down she said they were all booked? Even though I paid for a non smoking. Went back up and saw SEVERAL dead roaches in the floor, bed, etc. walked back down to show the pictures they all of the sudden had another room that was non smoking. She went up there to check it before she would even let me go up there.

Bioked a king size studio. Arrived to hotel. Was told we never had that riom. And wanted to give me a double bed. Pulled up booking info. Ssod i was going elsewhere to cancel my stay. Ohnthey found a king size. Didnt have a table or desk like advertised. Smell of weednseeping in room made unbearable to sleep in. Will never go back or recommend.

Room was filthy!!! Not clean at all do not recommend.

Excellent place to stay.

They charged me again for my room because they said they didn’t receive the money from when paid through hotels.com now I’m fighting to get back over $150!!

Room was nice and clean

They have I’m not gonna say but it’s an absolutely not !!

Hotel room recently remodeled and looked good but the smell I. The room was terrible. Towels did not look clean as they had a brown/rust color in them. Mini refrigerator ice box was caked with ice and needed defrosted. Room items were not clean such as soap dish in the shower, floor seemed to be dirty. Pillows need to be replaced as they have a musky smell to them.

I never found the place. Ended up staying at 599 Donaldson Dr. Thought that was the one I called. It was a mess and not your fault. Gave low ratings so I could leave feedback. Sorry. I am 85 and have an android phone. A man at Mt Zion church tried to help me but he had an I-phone and he wasn't much help. The Red Roof where I stayed was not so good.

The room was okay until you smelled the paint fumes ut was horrible Called down to the front and said there is nothi g thefy can do. IT WAS NOT IN THE DESCRIPTIONS ABOUT REMODLRING lucky it was for one night

Roaches

Room very clean and very comfortable!

Clean and tidy for the price. Firm bed which is a plus in our situation. Cool room and close walk to gas station. All in all a good hotel to spend the night.