The best thing about this hotel is the location. It's a few minutes' walk to the Rossio train station that took us on our day trip to Sintra, and close to many of the restaurants, galleries, and shops in Chiado. The staff was unfriendly and unwelcoming, particularly those working at the front desk. The hotel as a whole felt worn, like it had seen better days. It was tolerable for three nights in Lisbon, but if we return, we will likely spend a little more for a much nicer property all around.