Overall Ratings & Reviews Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

Very good location near water front and feels very safe

Terrific location at the V&A Waterfront. Large, comfortable room and an excellent breakfast with lots of options. The staff members were very friendly and helpful.

I liked location and room... did not like the glass bathroom/shower. Need more privacy in room when sharing it with someone else.

The hotel was OK. The can definitely put more effort into cleanliness. There were several strands of hair on the countertop from a pervious guest, the bathrooms are mouldy and the laminates/vinyl floors are old and worn and need to be retired. For the price of the hotel, it does not live up to the expectation.

Great location. Easy walk to the waterfront. Great service. Dated rooms need updating

The “family” room we had was 2 bedrooms sharing 1 bathroom. They were small but perfect for what we needed. The location near the V&A waterfront was perfect. Breakfast was included in our stay and was excellent.

We arrived at check in about 15 mins earlier than the time on our booking confirmation to be advised they the hotel had changed it's check in time to an hour later. We were told to wait and the receptionist would see if our room was available. She subsequently disappeared and after 45 mins I asked another receptionist what was happening and he knew nothing as the original person hadn't done anything. He managed to get us a room straight away but have no idea how long we could've waited. The location of the hotel is good but it is tired and needs some TLC. I cannot fault the porters who brought a trolley to our car to collect our luggage so we didn't have to carry it. Breakfast was in another building and very chaotic where we had to wait for food refills and when we asked for cutlery was brought one set when there were 2 at the table. Just felt that they weren't really interested. We had a problem with our aircon and were asked to wait in the room for an engineer even though we said we were going out. No one came.

Really convenient and safe area with great staff. Some rooms need upgrades

We were disappointed with the checkin process. Protea emailed the day before we travelled to see if we needed anything, and we said would be great if room could be available early so we can freshen up after a long flight. When we checked in there were no rooms available which so not a problem as check-in was at 3pm. We went back at 3:30pm and still no room for us, which was disappointing. What was worse though was the hotel being advertised with a gym and there wasn’t!! I always book hotels with a gym so this was misleading. The option was to pay and use the Virgin Active club in the town.

Great location, excellent access to Cape Town waterfront.

Very disappointed by the property

Very close to the V and A waterfront

Lifts didn’t work on arrival. Terrible room - clinical, sharp edges everywhere. Worst family room I have ever stayed in. Mould in bathroom…

Great Hotel, Great location!

Great location - easy walk to Victoria and Albert Waterfront area.

Needed help getting to the airport and said our only option was their very expensive van.

Incredible location, lovely property with a fascinating history and current co-residence with the school of business. Breakfast are incredible. Staff are outstanding.

The Protea is a terrific value, close to the Victoria and Albert Waterfront and the number 1 stop for the red hop on hop off buses, and right across from the acquarium. I was upgraded to a free corner suite with views of the bay and Table Mountain for being Marriott Bonvoy member. The only downside to this hotel is having to walk outside and through two different buildings to reach its restaurant, the only place to get bottled water on the premises. Big bonus: there is an onsite spa where you can get massages and facials for less than half what they would cost in the US. Desk staff are friendly and helpful. Concierge almost doubles the cost if outings, so skip them and talk with the red bus staff at the nearby station instead.

The hotel is old and need a remodel but close to shopping and the port. Convenient location but the rooms are small and you hear every noise.

Great family rooms. Liked the fact there were two bedrooms with a connected split bathroom.