Hotel manager was very helpful in confirming my train reservation was not cancelled ahead of train strike that occurred on day of my departure. He also quickly arranged taxi ride from hotel to train station when the private driver I originally contacted did not appear. As a result of the manager's quick thinking and action I was able to make it on time to board the train. Overall, the hotel staff were courteous and responsive. Appreciated their attention to details. The room was comfortable and well maintained. The breakfast provided for a good start to each day of my stay. Would highly recommend Hotel Real Orto Botanico to anyone as place to stay when visiting Naples.

Very friendly staff and reliable when it comes to lost and found

Grazie !

Property was nice. Staff was nice and accommodating. Breakfast, A/C, and WiFi was included. Our room was spacious but the bathroom was tiny and cramped.

There was no room service. Lifts took ages to come. Horrible smell coming from the restaurant area all day long...stuffy and smelly. Cobwebs hanging from the ceiling in the lobby and piles of dust gathering in so called showcases. The fish tank had algae which was easily 2-3 years old. The air-conditioning was badly placed so the main sleeping area didn't get cool while the dressing area was freezing cold. No proper extractor in the bathroom leading to more lingering smells. Location is on a very busy road with 2 petrol pumps within 500yrds of the entrance meaning constantly busy. Rude abrupt staff who seem to find all this very normal and can't see our point at all.

A very tired property. I would have said a 2* or 3* at best.

Terrible place to stay, Naples is a ghetto. Extremely small to move around our room. Not very clean. No power to the room when you leave because you need to invert you key Tab into a device. So don't think your laptop is charging when you are out. This neighborhood is scary for travelers at night, garbage everywhere on the streets in the bins that are over flowing. Avoid Naples altogether!!!!!

A 10 minute drive by taxi brings you to the hotel. Ask the driver at the airport how much before you leave they can charge more than others. We found both the hotel and the room very clean. The staff are friendly and the roof top terrace is most enjoyable. Make sure to ask for the remote control for the air conditioning and TV.

The front desk staff were very approachable, and helpful. If road traffic disturbs you then this is not the place for you. I loved being in the city within walking distance to fabulous restaurants and Museum of Archeology. Room was basic, spacious and clean.

The hotel was stylish and tastefully decorated.Some of the facilities needed a screw tightening here and there but these minor observations pale into insignificance with the support I received from staff when my phone was stolen. Lovely people and I’d stay there again. Good value for money.

The best sea food restaurant is one minute from this place

Amazing front desk staff! She was so helpful (I forgot her name :( ) Different (but not bad) area than we stayed the last time we came to Naples. This felt more like we were away from all the tourists, which was nice.

This hotel is located in a real bad area, garbage and graffiti everywhere . On a main and loud street, there was fireworks at midnight. The staff as non accommodating or friendly, the room where big which is fine, but the beds where SUPER uncomfortable, the mattress super hard, sheets old and rough, pillows on 2 flat an old, the phone of course didn’t work to call for more pillows. The bathrooms moldy and towels old. Hotels.com drop this hotel . This is the WORST HOTEL hotel I have stay at.

Really amazing staff, poor cleanliness

The property was shockingly bad, dirty every thing to floors, furniture, light fixtures, aircon never worked, after Complaining all they did was open the balcony doors which lit in the mosceetos, toilet was not screwed to the floor. I could go on and on. We have stayed in many dozens of hotels over the years and this is one of the worst if not the worst.

Great friendly comfortable stay, reception super helpful, lovely choice for breakfast. Very clean. 10 min walk into the main bit of the old town.

Very comfortable hotel with helpful and friendly staff.

This was so disappointing. First, this hotel is NOT a 4 star. It is a 1 star. The staff is very nice, but the hotel needs a complete overhaul and people were smoking in the hallway - that is not acceptable. I would never recommend this place.

Great location, great terrace view!

The property wasn’t bad but Some of the workers are rude