Overall Ratings & Reviews Extended Stay America Suites Bloomington Normal

Staff was very helpful

Unclean: cobwebs, paint peeling what appears to be water related, bathroom vent covered in dust, carpet stains, smoke smell, stovetop old, no protector cover on pillows, cigarette buds under bed, which only noticed because the dog was crawling under the bed, which she died not do, I thought it was food. We picked this hotel because it took pets and needed kitchen area. The first room assigned to I could not stay in due to large amount of paint peeling in bathroom and the vent covered in dust. Staff was good about assigning another room.

The service in the evening was very nice. We had to wait around in the morning for someone to come to the front desk for a while. Guests staying down the hall starting a screaming match in the hallway at 6 am which is no fualt to the hotel, then as we were leaving another couple was fighting in the parking lot and

Ok

Hotel was for one night. Room was clean. Staff was friendly. Hall smelled like smoke. Was quiet and staff was friendly. Continental breakfast consisted of wrapped muffins in a cabinet. No coffee.

The property, halls, rooms smells of smoke. The rooms were not clean.

Great placa

Will stay again

For the price this was a good place to stay. Rooms were clean, hallways not as clean but I will take a clean room over a clean hallway. Staff was very friendly and helpful.

The staff was very nice. Hotel was about what you would expect from the price, but the beds were absolutely horrible. Felt like a pull out couch mattress. Would not recommend this hotel.

Great place to stay. Valencia the lady at the front desk is very good at her job. She is very welcoming

My stay was excellent! Valencia is great at customer service. I felt very welcome the minute I came into the hotel I will definitely stay again very soon

Front desk staff was very nice and accommodating

Low price high quality

The only downside is I thought after spending $800 that they would help us out there and extend and work with us, to stay longer, my spouse was going to work and would have enough for two more nights when he got back, but they wouldn't allow it, which was a little discouraging, because we had to come back to a cold vehicle already being sick. And will have to sleep in the vehicle until he gets paid from working. I'm a recent sex trafficking and rape victim, and we are stranded because the vehicle we drove for doordash is broken down. So now I may have to stay in a cold vehicle, alone while he goes to work.

Staff is awesome!! Very friendly, helpful, great at making a person feel comfortable and at home!! Hotel is very clean, smells good, great interior design. Kitchen/cooking ware is in good condition, not overly used. Over all I give them a 11 out of 10!! This is my new favorite hotel!!

The room was a little dated but very clean and comfortable. Did not have any issues hearing other guests in other rooms. Staff was very helpful and pleasant, especially Valencia.

Valencia and staff were excellent!!..My room had a major bathroom maintenance problem that required long time attention from me and my significant other. Extended Stay staff helpful with accommodating Expedia with information for a refund of stay.. Even with dilemma I would recommend this hotel!

Came up to IL for a wedding. This place was clean, comfortable, and would be great for a short or long term stay. There was a small kitchenette in the room. Wifi worked well. Would recommend.

If you are looking for a no frills affordable place to stay this place works.