I had an issue with the toilet and sink. I told front desk about it Thursday and Friday. Nothing was done about it when I checked out all they said was because you’re already prepaid. We can’t do anything about it. We can upgrade you on your next day here why would I wanna stay there if they didn’t fix it ASAP when I was there?

Clean room. Pillows were very hard causing discomfort and restless sleep.

Front desk more than helpful.

Just a room.

The property was great. I did not go to the bar or kitchen. However the room was clean.

Clean room and the staff is amazing

Room was not thoroughly cleaned when my family moved in. The room was close to the road and I can clearly hear people shovelling the snow, so I was barely able to fall asleep again. The bed was not comfortable, the mattress was hard and made me have a poor recovery from sleep. The breakfast had a very limited selection. The staff was unfriendly and even rude and declined when I asked whether I can pack the leftover to the car for breakfast. They said I can only eat there, but I said I tried to but time was limited and I cannot finish there, so if they didn’t let me take it with me, the food had to be thrown in the trash.

Very bad

Didn't have much interaction with hotel staff but the restaurant staff were very friendly and helpful.

Amazing customer service and just felt comfortable through the whole experience.

This is just a hotel with some amenities nothing special the rooms were cleaned daily has a restaurant (pricey never ate at it) wifi was on the slow side parking was always packed. All in all this is a clean place friendly staff

Very happy with hotel, The Room is clean, the breakfast service is excellent Thank you

Well good location for family travel

The room was awesome, check in/out fast and easy, staff nice and helpful. However, the complimentary breakfast was not at the same high standard as everything else. We did it once and then opted for Tim Horton's across the street for the next two mornings.

Nice place to stay!

Second time at this location. Nice and clean room, easy check in and checkout ! We had a lovely stay!

We had a great experience

I booked a room when i was checking in they couldn’t give the same room I paid for they gave me smaller room and they refused to pay me the difference

I've stayed at Monte Carlo hotel many times now as I love the jacuzzi in the room and the rate is very good.... Monte Carlo in general is quite out dated and sometimes smelly but what do you expect for such a low price nowadays ? So I'm still happy to come back as it serves its purpose.

Room was clean, staff was friendly. Due to snow parking was a bit hard to find. I had to drive around building a few times.