The hotel was nice. The room was spacious and clean. The outdoor pool is nice, though was a bit chilly in October. The indoor pool temperature was better, but there was crowded. Hot tubs were not working when I was there. There are plenty of restaurants and shops near the hotel, but they are very tourist driven and not my taste. Old town is about a 30-45 minute walk, which is a nicer area. The beach is about a 10 minute walk, and is beautiful. My biggest issue is that I was charged extra fees after checking out, which I only found after returning home. I did not use the mini bar or buy any drinks or food in the hotel restaurant or bar. No one will respond to me about the extra charge and I did not receive any invoice. It’s too bad. It’s a nice hotel, but I would not return because of this.

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The breakfast buffet was something else! It brought out my inner fatty because there was so much good quality, fresh food. Highly recommended. The location was perfect, the pool was quiet, spacious, and the bar was good. Thebpaper cups were a bit disappointing though. However, the bar upstairs was beautiful. A proper sun trap, with beer glasses in the freezer. That was a nice touch. We'll definitely stay again!

Staff were very helpful, very clean and tidy. Will definitely return again.

Any problem we had was alway sorted out by the friendly reception team

Room was lovely big and spacious and so was the bathroom and the pool is big and wasn’t freezing considering it was September , the gym isn’t good I can’t say anything good about that lol but the rest was great, the jacuzzis in the indoor pool are both not working which sucks but otherwise a good place I would stay again.

Really nice hotel. Very clean and the pool Is great! Will definitely be returning

Nice hotel with lovely pool area

Drab, dated, and dirty. Rude staff. Improperly labelled food. Meat and dairy hidden amongst “vegan” dishes. Terrible local area.

It was ok some parts dirty and far out for location

Rooms not clean,sheets not changed,the gym has hardly any equipment.

Loved our stay at the Melia, the outdoor pool is amazing! The staff is also outstanding!

Meliá has a big hotel structure in Benidorm. Facility and amenities are nice but the service is strictly by the book and such a big hotel quite crowded, make it not enjoyable. Check in was only allowed after 4pm, the big and nice swimming pool premises were closed at 8pm, having staff “pushing”us out of there even before the hour (no chance to, at least, stay there enjoying the end of the afternoon). Breakfast got a wide variety of food and drink but the quantity of people served there goes against the quality and comfort to make it enjoyable. Once again, staff was punctually closing doors … Finally, check out was 12pm sharp, having staff 15 minutes before the hour, knocking the door to remind us to leave Definitively, not a nice experience for us

Always love this hotel in a great area

We have been visiting Benidorm every year for the past 15 years (allowing for the pandemic) and for most of those visits we stay at the Melia, however I am sorry to say that this will be the last time we stay here. The hotel itself is lovely, the staff and amenities are great, but the “all inclusive” nature of the hotel has produced a drop in standards that you would never have experienced before the all inclusive option was available. Typical examples of this include the 9am race for sunbeds, people actually racing each other to get a sunbed, then the inevitable arguments when someone gets a bed someone else wanted! Also people walking around inside the hotel in shorts or bikinis, when I asked a member of staff about this they said that they don’t even try to enforce the dress code any longer because the guests argue about the rule. I like the Melia but I will now stay somewhere else that maintains standards rather that give in to the clientele it’s attracting

The hotel was very very busy and check out took a very very long time. There were only 2 staff on checkout, not enough for the size of the hotel

We have stayed at this hotel a few times when we have been to Benidorm and we are very comfortable there the staff are very friendly and helpful and the rooms are very nice we choose to have bed and breakfast and the food at breakfast is quality and a lovely selection for everyone for everyone we will definitely stay there again

‘The Level’ Benidorm was excellent. Reception/bar staff were friendly, very helpful and knowledgable. They recommended a wonderful restaurant for our last night.

Fabulous staff were more than helpful enjoyed our stay very much thank you

The Hotel was very clean spacious and has everything you need for a good holiday. Great pool, a lovely little gift shop and spa, the Entertainment was very good in the evenings. Great for families, the bar prices where fair i felt. I really enjoyed the Breakfast lots of choice to have and the cofffee was nice. Our room was clean and Tidy but for two nights i didnt sleeo to well every time i turned over the bed moved with me it was as if it slid a cross the floor. I was going to speak to the reception to ask for this to be fixed but the next day it was the way it should be. I think someone realised in house keeping and fixed the bed. Anyway apart from that it was a lovely stay at the Hotel and all the staff where very helpful and friendly and made us feel welcome.