Overall Ratings & Reviews Quality Inn & Suites Charleston - Civic Center

My general impression is that this is a nicer mid-range hotel that was built without a good understanding of the location. Charleston isn't a "bad" city, per se, but this specific area is a little sketchy. The hotel itself was very nice - staff was great, rooms were big and nicely appointed, a little wear-and-tear but nothing major. I wouldn't have felt super comfortable walking around the immediate neighborhood to find a place to eat (especially with our two kids) and the fact that we had to park in an open, unsecured lot put me on edge a bit. All that being said, it was a good value for a night's stay, and I genuinely hope that the neighborhood improves so that this hotel lives up to its potential.

Fine for one night, but wouldn't stay again. The rooms were large, but the drain in our bathroom drained very slow. The only working ice machine was on the 6th floor.

The hotel lobby, halls, and rooms were clean. Elevator is fast ans the beds were comfy. On the road besides the hotel a lot of homeless stay. We walked to Capitol Market because it was only 5 minutes away, but that caused us to ahbe to walk by the 20+ homeless which wasnt an issue going to the market, but coming nack was a different story. There was 3 homeless mean that appeared high and werw arguing. One had a make shift hammer and the other 2 were hollaring at him and saying they had knives. We got by as the one went on into the hotel parning lot. The other 2 proceeded to walk behind us to follow the man they were arguing with and the 3 other them continued their arguing and fighting in the hotel parking lot. If you stay here and have to go anywhere I higly recommen that you drive, no matter how close the place is, because the area surrounding the hotel is not safe. We went down for breakfast an hour before it was supposed to end and they were out of most of the food and drinks. Waffle mix ran out, no gravy, no bagels, & ran out of milk. Really disappointed they didnt keep breakfast stocked. Not a place I will stay again.

Receptionist was not as expected . When I asked for tooth brush he made face. While leaving I asked for a water bottle she said there is no water left . That is something not expected . I am not asking for 10 bottles . It’s a courtesy to atleast provide a water to the travelers . This is my second time in this property but decided not to visit this again .

I always stay there! Good value and I love walkability.

Pool out of order. Rooms were fairly nice.

The room itself was fine, although outlets were limited and inconveniently located. The rest of the property seemed very rundown and in disrepair, especially the exterior - if I didn't have a reservation I would have assumed that the hotel was closed for renovations based on the state of the exterior. I also came back to my room one afternoon to find that my door was open, a cleaning cart in the hallway, but no housekeeping staff to be found anywhere - that's not okay!

The staff was extremely friendly. I did nitice that neither bed had been changed from the previous people and the room needed a good remodel. The chair had a big red stain and the bathroom had several places that needed fixed. There was also a bad smell

Very comfortable and affordable room. Close to some quaint downtown shops and restaurants within walking distance.

No pool, kids we’re very disappointed

Location

Front desk person so rude also tv no WiFi connection or doesn’t work.

We stayed for 1 night but the room we're staying has no hair blower, the outlet connected to the lampshade on the bed table is not working. The fridge was inside the cabinet and it didn't light up when you open it. It was a bad experience.

It was ok for one night

Ok

This hotel is in a VERY scary part of town. Do not go outside at night. Water in the faucets was brown. Staff were really wonderful though and did the best they could with what they had.

Very nice place close to shopping and restaurants, entertainment

Walking into the lobby of the hotel, I was concerned because it was little rundown, however, our room was very clean and comfortable, and the only complaint about the room was that my bedspread was stained. I think it was clean, just really stained. We interacted with two folks working the front desk - morning and evening, and they were both kind, responsive and helpful. We also ran into two different cleaning staff members and they were also very nice and helpful. The area of town is kind of run-down and depressed, which is unfortunate because downtown Charleston is lovely and I hope they experience some sustainable level of revitalization soon. Despite that, the hotel was really affordable and centrally located, and I would stay there again!

Liked the staff and accomodations. Parking mg is noisy, but in a downtown location.

Stay was not so good. Door very hard to latch shut. Phone did not work. Called the desk to let them know and he said he could move us but it was too late to go through all that. He wanted us to come down to the desk. I would not recommend Motel to family or friends.