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Explore Sunway Hotel Phnom Penh

Traveloka (16)

Other sources (255)

9.1

Exceptional

From 16 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.6

Meal

8.8

Location

9.0

Service and Facilites

8.9

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Traveler Reviews Sunway Hotel Phnom Penh

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Customer reviews

William Stephen

8.5

/10

Reviewed 107 week(s) ago

Location is quite ok. Clean rooms. I am quite satisfied to stay here.

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Edwin W. S. T.

9.4

/10

Reviewed 154 week(s) ago

Good location, clean but a bit old. The reception most were helpful. I think they need more staff to help customer when they are arriving at hotel (very important).

2 people find it helpful

Pramesti Y.

9.6

/10

Reviewed 162 week(s) ago

Overall this hotel is good. Especially for the food, there is no pork available so its better for us as muslim to choose the menu. But we have bad experience with the first-time receptionist, she was not friendly since we have some mistakes with the number of people for booking. But she shown very bad attitude. We don't mind to add more money because our mistake but please shown the good attitude for us as guest. She also says our vaccine card not proper, but this come from our country application and we cannot do anything for change standard. Hope this hotel can re training the staff and improve the service. We don't have any problem for another staff they doing great job and friendly.

1 people find it helpful

Accommodation's Reply

11 May 2022

Dear Mr Yudantara, First of all, we thank you for choosing our hotel to stay and experience. We really appreciate your kind review of our hotel and gave us some feedback on our service. We are glad that you satisfied our food service. However, we sincerely apologize for the experience you met during your check-in. In this case, we have raised this to the front office management team, in order to avoid of happening again in the future. We look forwards to seeing you again for your next coming trip to Phnom Penh. Best regards, Phoumea - Assistant Ecommerce

Inneke A.

8.8

/10

Reviewed 298 week(s) ago

All the staff are friendly and helpful, especially reception staff. Feel like home

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Agus T.

9.7

/10

Reviewed 306 week(s) ago

The hotel is quiet, close to the embassies of America and Australia. The food is also Malaysian food, so for Muslims it is rather quiet to eat here

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