Overall Ratings & Reviews Mercure Sao Paulo Bela Vista

The staff were helpful and friendly. The room was good. The fitness facilities were excellent.

Hotel com ótima localização!

There is no auto-lock on the door. While I can lock it from the inside, I can’t lock it when I leave the room. The room’s security box also seems to be broken, as it took me more than 10 minutes to open it. The room is clean, and stuff is helpful.

I enjoyed my stay at this hotel. The staff was very nice and helpful. The hotel is quiet and safe, and the breakfast was delicious.

The second time I have been to this hotel. Unlike last time, the service this time was absolutely the worst. 1) Walls are thin and the hotel is noisy. Also, staff members (maybe cleaning) walk around the hallways since 7:30 in the morning with their walkie-talkies at max volume and speaking loudly. 2) Rooms were not very clean and had a severe issue with ants. Also, I requested the room to be cleaned in the morning (various times) only to come in the afternoon to find the room not cleaned. I couldn't rest in the room in the afternoon since they hadn't cleaned it, causing me to go outside and wait at a coffee shop for hours until it was ready. Usually, the room was only cleaned after 4 or 5 PM. 3) The worst came during check-out when the staff told me that they made a mistake and had forgotten to charge me for a day. I requested the receipt for the payment when I checked in to verify, only to be answered that they couldn't give me and that it would be sent to me later on via e-mail. Since I was in a hurry to go to the airport, I just paid the extra amount. I just arrived home and received both receipts only to find out that they charged me more than they should have.

Mercure SP Bela Vista was a great hotel for those on a budget. They have everything you need, and while there was no microwave in the room, I was able to heat up my food at the downstairs dining. I would compare this hotel to a Marriott Courtyard or Holiday Inn. The gym and sauna amenities were also a plus.

Friendly staff, and excellent service

Easy in and out!! Uber, Taxi or Subway!!

Great stay! Clean hotel, friendly staff, delicious breakfast, great location near by hospitals. I had no issues with wifi during my stay. Definitely recommend and will stay again.

Staff

lovely apart hotel very close to Paulista Av. decent size rooms very modern & clean good wifi very good staff ( reception& cleaners) situated in one of the nicest parts of sao paulo easy access to public transport plenty of restaurents nearby v.

The hotel is nice although situated near a highway it’s a walkable distance to Ave. Paulista. What made this propriety horrible is the staff service. They are not willing to help. I understand that due to Covid there’s limited services However only I lady whom I forgot her name was able to get me ice at 2:01pm when the restaurant closed at 2pm. These little things make a huge difference. When I ordered food they forgot to bring me ice for my beverage and the response of the staff was well we are now closed. It’s not a hotel where they are willing or wanting to help you. If they want to they will. Horrible hospitality. Would not recommend or return to this property.

Convenient located, easy access to public transportation, equipped kitchen and nearby grocery store are a plus.

Hotel is located in a bad area , old look , very old rooms No business area or meeting location beside 2 benches at the lobby Breakfast is ok

i had terrible problems with internet, never had good signal, and one day, due to wind and rain, internet just went off. Ill like all the rest of the Hotel, the hotel is very good, confortable rooms, specially the work space, and breakfast is also good. but without internet conection is difficult to come back.

Good location. Confortable room.

Very nice hotel. Very comfortable and clean

I stayed here while my wife was resting with our newborn babies at a nearby hospital. The staff was very nice and courteous. The hotel was impeccably clean. Service and cleanliness are very important to me so that's why I rate it a 5. The bed could have been matter. The mattress wasn't all that comfy and there was room for more pillows. If you stay here, make sure breakfast comes included with your room, otherwise it's expensive.

During WC! busy time. But the stay was good, staff friendly.

The hotel has very helpful staff and clean facilities. The exercise room and pool are located on the top floor (indoors) and unfortunately fairly small (exercise room contains one treadmill, one bicycle, and one 'total gym' machine; the pool is the length of a lap). The rooms are well kept and comfortable. The location is good if you're looking to be between the downtown markets, Liberdade, and Ibirapuera Park. This hotel is also a very short walk away from a grocery store, several lanchonetes, and shopping/sight seeing on Ave. Paulista.