Overall Ratings & Reviews Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Reservamos desde el 17 al 19 de abril, con dos dias de parque incluido, del cual solo pudimos usar un día, ya que el staff completo tanto del parque como del hotel decidieron hacer una huelga y el parque no estaba funcionando y el hotel con servicio limitado, empezando por el desayuno que estaba supuesto a ser bufett fue un desayuno con pan y frutas, vasos, platos y cubiertos desechables. El servicio del personal HORRIBLE! Nos sentimos maltratados, sobre todo por el señor de la recepción que atiende en la noche Sasha, con manejo completamente despectivo, sínico y poco colaborador. No volveremos NUNCA! Aparte de tener ahora que tomarnos la molestia de reclamar el reembolso por el día de parque que no pudimos utilizar y los servicios no proporcionados. CIERREN ESO!

Great stay, good food and friendly customer service!

My family loved our stayed here! Staff is super nice and very approachable We will def come back!!

Staying at this hotel is great from a convenience perspective. We had a bit of trouble getting to the hotel when we first arrived - because it is inside the park, and we walked from the train station, we couldn’t figure out how to get to the hotel without tickets. I ended up having to stand in line for half an hour at Customer Service to get someone to let us into the park to get to the hotel. We definitely weren’t the only ones in this situation. The rooms aren’t ready until 3pm, and we were a bit early so once we were checked in they suggested that we put our bags in their luggage lockers ($) so we could go into the park. When we got to the luggage lockers however, there were none left so we couldn’t use the park until our room was ready. When we finally got to the room I was surprised to see 2 double beds and a window seat with a bare mattress instead of the 1 king & 2 twins I had booked on Expedia. Not sure if that window seat was meant to be a bed but there was no bedding for it. We were so tired from all the stress leading up to that moment that we just kept the room and didn’t talk to reception about it. HOWEVER, from that point on the experience was great. The rooms were clean and the location is amazing. Hot tip: the a/c is only on when there is a card in the slot so we used a random card from my wallet to keep it on while we were in the park (since our room keys are also park keys (so they needed to stay with us)).

I booked a room on hotels.com and made sure i booked a double room with x 2 king beds. When at the property the woman said it wasn't guaranteed? Why is that when i specifically booked for the reason of x 2 king beds. She was giving us a king bed and pop up bed for my 14 year old. Not good enough, so i spoke with manager why gave me what i booked originally. Once in the room, the air conditioning did not work as room at 28°, got moved but room was worse as there was a sewage smell. I complained again and nothing was done about it.

Great place to stay when visiting PortAventura as it’s directly adjoined to the park. Rooms are comfy and clean, they could do with a bit of updating and repair in places but nothing to be of concern. Pool is amazing and loved by the kids to cool off.

I would highly recommend PortAventura Resort. The rides are extremely enjoyable for all ages!! The full board option is worth doing too. The varity of food restaurants allows you to try different food each day all week!!!

Room very tired and dirty in areas. Black mould in bedroom. Dirt and dust clogging bathroom fan. Mould and mildew around bath. Dirty grout. Staff at reception unfriendly. Positive is the location for access to park...for this it's perfect but definitely not a 4 star hotel

I requested two single beds, one for myself and one for a child. We were given One double bed. The food in the allocated restaurant was very good. The drinks and food in the park was very expensive. The best thing about our holiday was the fact that we were allocated (after enquiring) A disability pass for my child. This was the making of our holiday because it meant he did not have to queue for long periods of time in the blistering heat which he would’ve found impossible. The staff on the rides around the theme park were very professional. My child, who is disabled said his holiday was very good and he would like to do it again. I agree.

Great location for the theme park, lovely relaxing pool for the hot afternoons albeit with quite strict rules, buffet breakfast and dinner were both great with good amount of choice. Luggage storage was €5 for a locker big enough for a large suitcase all day.

The hotel is very convenient for those who want to enjoy the adjacent port aventura park (this park is simply world class). The gardens around the property are meticulously maintained and the hotel looks fancy on the exterior. With regards to the room we had some issues: AC is not too powerful (it won’t go below 21C); our room smelled like damp and we had mold in the bathroom’s ceiling. We also ran out of toilet paper, called reception to ask for a replenish and nobody came over. Had to use a public washroom near reception. Food options around are good. In general my family and myself had a good time at the hotel but don’t have very big expectations. Thank you,

Had a great time, only issue we had was park opens early for hotel guests, but only a couple of rides so all you really do is join the uncharted ride line early and wait less. Hotel was lovely for us, great rooms overlooking pool, car park big but busy, full board package, breakfast and evening buffets good, meal in park lovely, so convenient to be on the parks doorstep

An ideal location if you want to visit the theme park, hotel staff are extremely helpful and coped incredibly well when there were system issues due to the global CrowdStrike problem.

Lower floor rooms smelt musty and

Picked the park to be near the theme park. It was so easy to nip in and out. Park tickets included in price on Day of arrival and departure. Breakfast option was choose a 40min slots and ran like clockwork. Very impressed.

Great stay, this property is unique. Excellent entertainment options for families.

Good place overall

Never again, we had to move and replace 3 rooms in our staying because of facilities problems ( poor air conditioner, bad smell from toilet). Everything you have to pay even to store your luggage in safe room, no cooler water to drink. No more then one hour eating breakfast or dinner ( the waiters will move you out) All the hotel in bad shape, the pool not clean (hair, leafs) After all that the hotel ignored from the Expedia status benefits if you have.

For access to the park you its amazing

Very helpful staff, lovely rooms with balcony & big bathroom. Small fridge in room kept drinks very cold. Both pools were very nice. Small cafe bar in hotel square served snacks & drinks, quite expensive but as is the whole of Portaventura. Short walk in to Salou from the hotel for supermarket & bars. Very large selection for breakfast. We found the general atmosphere of the hotel very good & easy access to pop in & out of the park. Only downside is the hotel is a bit of a maze! Cant wait to visit again