Alice
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The hotel was booked for the sole purpose of having a pool which ended up being unavailable for the entirety of the stay. Only once payment had been taken did the hotel staff inform me of the pool closure. Upon arrival, the room allocated was near the kitchen/cleaning staff area which was noisy at all hours. There was no hot water or a fully flushing toilet in the room and when reported to reception staff, they said they were aware of the issues within the room allocation but no reduction in price or room change was offered. They even stated maintenance would attend the room to fix the issues but this did not happen at all during the stay.
No information regarding food availability was given, including breakfast timings or which restaurant was available for this.
Very poor stay/experience. Not worth the money
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