After paying a or for a room, then having to pay £12 to park and an additional £15 to use the gym I thought was excessive. Then the bed in the room was covered in long black hair so ended up moving rooms. Dealt with well, and was given a much nicer room, but then did question the cleanliness

Very clean hotel & excellent staff. Also good breakfast. Only negative point, thermostat in room 402 did not turn off the blower heating completely so room was too hot overnight

Room nice but cold and couldn’t work heating easily . Staff polite and Michael in the restaurant was fabulous. Fresh milk for brews nice touch

Staff were friendly and helpful, on arrival the bathroom hadn’t been cleaned properly there were still hairs on the bathroom floor, the shower didn’t have much pressure. The gym was good with decent facilities but the sauna and steam room were really busy right up until the closed. The changing rooms were really dirty, floors soaking wet with wet wipes laying around. It was an ok stay but didn’t feel like it was value for money because of the negatives mentioned above

Amazing hotel, adequate spa. Whilst the pool is slightly warmed it quickly turns cold and it is missing a jacuzzi badly. Service in the hotel is second to none, every meal was lush and breakfast especially good. All the staff were courteous and prompt with any request. Would definitely stay again in a heartbeat, just leave the trunks at home.

Nice hotel. Modern room with a decent bed. Good breakfast. Friendly staff. Disappointed to find that when you book through Expedia you have to pay extra at the hotel to use the pool and spa (£30 I think it was). I think you also pay extra for parking although the hotel waived that for us. So that why I downgraded to 3 stars (Expedia needs to make it clearer when you book).

Room was nice, bathroom at bit tired. Breakfast could of been better.

The staff

The room was spacious and the bed was very comfortable. The highlight for us were the friendly and helpful staff in every department from checking in, to the bar staff, breakfast staff and those in the Spa. We were very impressed, you choose your staff well, 1st class. We really enjoyed spending the day in the Spa, excellent pool.

Room is has a double bed and not a king size bed. Shower temp keeps changing while using it as it goes from warm to boiling hot randomly. Otherwise it’s a nice hotel in a great location

Not happy with the extra charges for parking and use of the leisure facilities. In future I will stay in a hotel that keeps their services inclusive within their price.

On arrival, there was no communication about times for dinner. I found out by chance that no food is served after 8.30pm. Other customers were asking for food in the restaurant and were turned away.

Loved the location.

Nice hotel, friendly and professional staff. The bed was not at all conducive to my back

Posh place

Everything was outstanding in terms of facilities. The room was comfortable, warm and fantastic. The pool area was brilliant. The big let down for us was the staff. The reception staff were outstanding. The restaurant staff were extremely poor. No care or attention. The spa staff were rude and uncaring.

Everything

Nice relaxing stay. Friendly helpful staff

Great trip. Excelle t wedding venue. Staff excellent. Bar prices a bit high and i think the air con could do with being turned down.

We stayed with our 4 year old son, when we got to the room there was a small rob, slippers, travel set of shampoo etc along with juice and a couple of extra treats for him. It was a really nice touch! The room was plenty big enough for the three of us. Breakfast was great. Only thing I would say is that parking is fairly expensive and the extra fee to use the pool is disappointing. Other than that it was a great stay