Overall Ratings & Reviews Hotel Emporio Acapulco

Esta fue la segunda vez que me quede en este hotel, la primera excelente, esta segunda terrible, 2 veces en la mañana no habia agua, se descompuso el aire acondicionado y se fue la luz varias veces me voy muy decepcionada de este hotel la verdad esperaba mas del hotel

Great location and lovely staff. I would just be more attentive to details on rooms , some stuff is old and can look like dirty but just need some care. Apart from that I would highly recommend to stay here

Check in Process very delay not happy with the service

+ Good location and good sea views from balcony. - Was not told about parking fees (200 MX a day) and was put on a floor where there was building work on the floor above so constant banging and drilling. Needs better communication from staff and overall expensive for what you get.

Muy buen hotel, excelente servicio, muy limpio,el personal muy amable.

Tried to charge my 15 yr old an adult rate. In the other room I rented was double occupancy for my parents and they tried to charge extra for my mother in that room. Customer service is terrible, with all the other options in Acapulco. I would definitely not stay here again

Great place to stay

Confortable. Excelente service and friendly staff

Staff is super friendly and helpful. The services are great. Hotel needs more maintenance but I understand this was caused by the previous hurricane

Amazing with the service especially with the storm problem

.

Good service, but room bathroom was not clean and had damage to it. Would of liked a cleaner bathroom.

Amazing staff the spa experience was amazing everyone is super friendly and the food is amazing.

Mis 7 días que yo estuve de vacaciones en el Hotel Emporio fueron maravillosos muy bonito servicio… un 10 de 10

Muy bien excelente servicio

Fantastic costumer service!!!

The location is pretty convenient

Great Spa and Salon.

The service was excellent very friendly people but at the end when I was going inside the hotel, the car run up to me and say are you staying in this hotel and I show him my wristband and he said sorry but everything else was excellent. I love it.

This is my third time in a year staying here, and the service was always incredible. Very clean. Prices are super reasonable. I’ll definitely be staying there again.