Overall Ratings & Reviews Best Western Gateway Grand

We stay here every time we're on the road to South Florida. Excellent staff and a great breakfast.

Loud partying all night and no security. Dogs barking, poor water pressure, outdated, some of the lights didn’t even work. Zero concern when I reported the situation the next morning to hotel management. Great location, but expected way better.

Friendly staff and great location for our needs. Hotel is a little old, but still nice.

On the last day of our stay, the room was not cleaned and the towels were not replaced. On the first day of our stay, the room was cleaned but someone left the door open and unlocked. The water pressure in the shower was woefully inadequate and the light over the sink had one bulb out and another that was flickering. One of the bulbs in the fixture by the shower was also flickering.

Convenient location. Liked the bar.

Dirty rooms and very loud with kids running around

Convenient hotel but very outdated

I was extremely satisfied with the property for the price point.

Ok

Broken furniture smelly rooms and I want a refund.

I like it

We like the out of the way area. Staff is always pleasant & helpful. This is our frequent stop over for many years from TN to south Fl & back several times a year. A little outdated but always clean.

The staff was pleasant, however, we were unaware the the rooms did not get cleaned and you had to get towels and empty your own trash. Asked personal on the floor cleaning and was just told that my room was not on their paperwork. Went down stairs and asked and was told it would happen tomorrow and he wrote it on a sheet of paper. The next evening still no service, the front desk personal stated the hotel policy was to set towels, trash etc outside the door for clean items. Why did they not tell me when i check in, this would have saved a lot of aggrivation on my part and we would have understood the rules. so i checked out early

Another great stay! Our go to preferred spot when we visit! Clean comfy rooms for a great price! Breakfast is great too! We will be back!

Secluded hotel with great property for pets. We took our dog with us and were so impressed with the grounds and the room to walk around. The landscaping was meticulously maintained. The buffet breakfast with omelet and waffle station was excellent, and thry had every other breakfast option available as well. The room was clean, if a little run down, and the bed was comfortable. We would definitely stay again.

As described, it was a good stay. What I have to say is that it was the best breakfast I have eaten at why USA hotel. They had a person making fresh omelettes 100 points for that. Amazing adission. I needed extra towels, and after I called housekeeping, 2 mins later I had warm clean towels. 5+

Beds not made, dirty towels in floor and wierd

Breakfast area throwing things around in the kitchen, several people complain the registration very nice. The property is old and needs and remodeling. Inside the rooms, air quality toxic inside the room. We only stayed one night because we afraid we get sick. Other people were complaining.

Overall stay was good. The room was clean. Bathroom was a little dirty. Both beds were very firm. The staff was nice except for the breakfast lady. She was very rude. The breakfast was good.

Room was clean , staff was nice, hotel is not new but well kept , excellent breakfast.