The room was clean

Poor control over room vacancy, my second room assigned was already occupied. Rooms are old and poorly maintained. A lot of humidity in the rooms. Staff good, parking good

Clean and renovated rooms. Great location and view of the lagoon. Very good restaurant and room service.

Excellent

Clean Hotel in a great location y great restaurant.

Great staff, great service. Rooms and installations need a little update or refurbish, but overall excellent experience during family stay.

Customer service was great. Everyone so attentive and always checking if I needed anything. Buffet was great, servers and cook awesome! The lady making the omelettes very efficient and kind I enjoyed talking to her. The only negative about the hotel is that is old and needs to be updated. Our bathtub/shower didn’t work, no water would come out they immediately send someone to fix it and he was vey fast and did a great job, but it was an inconvenience because it was late at night and needed to rest. I didn’t want to leave a negative review because the staff was great, but people need to know, my experience.

Las instalaciones son algo viejas, requiere mantenimiento. Pero el general limpio y buen servicio

In the mornings and evenings there are tables with beverages and goodies on each floor of the hotel rooms.

I enjoyed the restaurant within the hotel. The location is not easily accessible, as the drive through restaurant next door had too many cars lined up and backed up to the service road. The shampoo, and all the liquid containers in the Bathroom appear to have the same substance. More attention on that is needed.

El grosor de la puerta o aislamiento de ruido de las habitaciones puede mejorar porque durante la noche se escucha mucho el ruido del pasillo.

Tienen habitación disponible para hoy 24 de Marzo? Con la misma traiga o màs baja?

Muy buen servicio, te hacen sentir como en casa, todos muy amables, lugar muy seguro, y la comida deliciosa,intalaciones limpias. Todo excelente, gracias.

Great location, friendly staff I’ll return to this place.

Close to airport and the beach

Loved this place and the staff were friendly and helpful

Very convenient location, great size rooms and confortable beds. Rooms can be renovated a bit, furniture looks old

The only and terrible problem are the old equipments of air conditioning , I WAS NOT ABLE TO SLEEP, they make a lot of noise. I asked if all the rooms had the same equipments and they said YES… 😔

Les falta mantenimiento en varias áreas, y mejor limpieza

Clean n friendly