Overall Ratings & Reviews Red Roof Inn & Suites Lexington - Hamburg

Privacy & great customer relation

The room and building smelled like marijuana, someone parked a bike in the middle of the hallway, the floor was sticky, paint was peeling from the bathroom wall

Overall great experience

Staff was extremely nice, we didnt arrive until 2:30am.

That was pretty upset that the pool was down

The staff was amazing! Couldn't say anything bad about the lady's. The inside over all could use a deep cleaning and or upgrade. Some mold in the bathrooms. Now the outside needs to be cleaned alot! Trash every where full trash cans not changed in the 6days we stayed there. The pool was very clean but around the pool not so cleaned. Not enough parking due to the people that "live" there having broken cars or multiple cars. Other then that i would stay there again.

Amenities showed pool and hot tub, neither were available, had homeless walking around the parking lot, stacks of old mattresses, and repairs that weren't painted. Bugs and bug bait were laid out.

The surroundings of this property are dirty and smelly. Towels are old and stained. Bathtub is clogged. Can't use coffee machine because its dirty.

The room was super hot when we checked in, like hotter than outside temps. It took a while but finally it started to cool. Then we find that the smoke detector is hanging out of the ceiling. The bathtub (I cleaned it myself) and floors were dirty, we picked up glass out of the carpet. After driving for 14 hours we were too tired to try and find another place to stay. There were multiple stray cats running around outside. The pool was closed and the hallways were hot and smelly. I will say the lady at the front desk was super nice.

Our key cards stopped working twice. The bath tub didn’t drain and once a shower was completed, it would take over an hour to drain completely. We had 4 in our room and kept getting 2 towels. We had to ask for extra towels and this took nearly ten minutes each time. The front desk was always flustered and didn’t know how to help in situations. A many threw up in the pool at the end of the night and it took them 20 min to close it. Then without cleaning it, it was opened the next morning. Our microwave did not work. We did not have a fire alarm in our room, it was pulled off the ceiling and its wires were hanging down. Burnt remote had the batteries taped in and the channel down button did not work.

The room smelled disgusting like cigarettes and some sort of gas, looking further we found that the toilet was not even connected to the floor and was not functional! We were unable to stay in this room, and as a result had to spend a lot more money than we had budgeted to get a different room. I want a refund, this was totally unacceptable

So I chose this hotel on the spur of the moment based on a couple good reviews I read. Had I driven around the property before I booked it I would not have stayed there...The girl working at the desk was very nice and the service was great as for checking in but there are many transient people just hanging around inside and outside and pretty much everybody looks like they're on drugs of some sort. I left at 5:00 in the morning and I'm pretty sure all the people I saw on my way to the car we're still up partying from the night before.

Staff was friendly but rooms sheets and towel dirty

Air was not on in room. Had to turn it on and let cool down. It was 90 degrees outside

Liked the coffee in the lobby. Not enough chairs and sun loungers round the pool. A second chair in the bedroom would be nice.

garbage bends running over/ fence down by garbage

Stayed for a night after driving 6hr from Chicago. Slept like a baby. Thank you!

Overall a facility with very poor physical upkeep: Water damage to ceiling in bathroom. Ice machine not working. peeling paint on doors. Bed sheets not tucked in. No room service overnight to garther/change towels or make beds. Ice buildup on room refrigerator freezer. The receptionist was courteous and helpful when asked for assistance.

Loved it... friendly staff, clean property and comvenient...

Check in was simple and easy. Room was below par level. It was hot when I first arrived. Luckily the AC worked and it cooled off relatively fast. The sofa bed was nasty, it had stains all over it. Couldn’t get the TV to work. The bathroom drains were very slow to drain. Overall, very disappointed in the quality of the property.