Overall Ratings & Reviews Dreams Sapphire Resort & Spa - All Inclusive

Unfortunately, my experience at this resort has been quite disappointing. The property is poorly maintained, and the photos on their website are clearly outdated. I’ve never been to a beach resort where the pool is the preferred over the beach. The beach was filled with seaweed. The beach was nearly empty throughout the three days I was here. Service has also been underwhelming, with the exception of Carlos at the Preferred pool area, who was courteous and attentive. Having stayed at several Dreams Resorts in the Cancun area, I can confidently say this is by far the worst one. As an Expedia VIP, I was not acknowledged at check-in and received none of the benefits I was entitled to. On my 2nd day, I went to the Barefoot Grill at 4:37 p.m. to request a hotdog. Wendy told me the grill was closed—even though it doesn’t close until 5 p.m. Only after I reminded her of the posted hours did she serve me. The food overall was disappointing and not on par with the quality I’ve experienced at other Dreams properties. However, I’ll say Bordeaux was good and it is the best restaurant onsite. The rooms were outdated and need of upgrades. My smoke detector flashed continuously throughout the night, and when I reported it, I was told it was “normal.” Try sleeping with a flashing light in your room all night. I was also told by Victor that I’d receive a welcome amenity and a birthday sash for my door, which I never received. If you’re considering this resort, be prepared for lower quality.

We had a wonderful stay at this property. The place itself was very nice, clean, and well-maintained. The staff were friendly and always willing to help with anything we needed.

cute but it smelled really bad & the beach is filled w seaweed .

The property is nice , people are very friendly , me and my husband traveled by ourselves, we expect a better show and entertainment, but was a nice stay … we paid extra for the premium . But I didn’t see any difference , the ocean was very dirty and smell really bad ( but I know that is not something that the hotel can control ) I liked to come back to my room and have a little surprise, this was a very nice!

The only thing that I didn't like that Hyatt did not recognise this booking for points

The room and the entire property including pools were always clean. The staff in restaurants were excellent. It is a place to relax and be entertained with many activities.

Everyone was so friendly. We had a very relaxing girls trip.

Beautiful resort; staff were great. However, our room was never cleaned or towel service. We had to call twice to get towels. Very disappointing and we paid for preferred service. Not sure I would return.

See google review

Amazing customer service and the indigo area is so much worthwhile

Absolutely beautiful property and very comfortable. Staff was incredible and not one person on the whole resort dropped the ball on anything. They sought to make things personal and strived to make our stay more memorable. Highly recommend for family vacation.

We liked the shows and the restaurants

The employees were wonderful, the room was ok. The mildew smell was the major comp

Another great stay at the Dreams Sapphire. This resort ticks so many boxes. It’s not overly large, easy to get around, lovely pool and beach, good food, awesome lobby bar, excellent drinks and lovely staff. It’s definitely showing it’s age in some areas of the resort.

We love the staff at this property!! Joe, Monica, and Omar from the entertainment crew were amazing!! The property is clean and everyone works so hard to make your vacation amazing.

This place is a dump of I could get my money back I would

The staff looked like they were happy to work there. They were joking around, and having fun with the guess. I will definitely go ba k

Service was great, we loved our stay!

We had a really wonderful stay at this hotel. The property was beautiful with nice pools and a great beach. The food was delicious, with lots of options. The service is what stood out the most, all of the staff were so friendly, and they worked hard to provide the guests with lots of entertainment options and events.

When I first arrive I was told my deposit didn’t go through so my full amount was due I paid half of trip 3mths before date. Highly annoyed I also was not aware of preferred guest option this gives you access to adult only and certain other access. Resort doesn’t have a lot of dessert options the food was ok. I really loved the hibachi restaurant hard to get reservations but food and service was great. My son loved room service. I’ve been to a lot of resorts and I will say this wasn’t my best place to vacation.