Overall Ratings & Reviews Hampton Inn and Suites Palm Desert

We enjoyed our stay! The breakfast was great! The staff were super friendly and helpful. The room was spacious enough for three of us with two queen beds. The area around the hotel is safe, quiet, and convenient on/off the freeway. There were many dining options nearby. I’d definitely stay there again.

The only way I would be happy is to leave.

Convenient free parking, quiet, took dogs

Helpful staff!

The price was good. The shower water pressure was bad.

Clean, friendly, convenient.

Excellent service. Great fresh water provided throughout the day. Breakfast very good. Pool area has heated pool and jacuzzi. VERY NICE!!

Good

Great staff! Very welcoming and helpful.

The price

Staff could not have been more perfect - superb service without being intrusive.

I liked that they had breakfast available and the staff was nice

Staff was extremely friendly and helpful. When I asked for information regarding restaurants in the area, the desk manager, Julian, produced a printed copy of all options within a couple of miles. In addition, the breakfasts were GREAT!

The girl was nice , safe friendly staff , nice staff all the time , breakfast was great too

My girl got rashes from sleeping on the bed

They gave away my room leaving me to go with a different option in short notice

Staff was super friendly and accommodating. Coffee water fruit available 24/7. Breakfast was very decent.

We got coffee when we first got there and it was cold. The pillows on the bed were not comfortable and were tiny compared to king size bed leaving a huge gap in the middle of the bed when we first walked in. Bathroom shower had hair in it when I was going to first use it. Tv was on for morning breakfast and was set to a Spanish speaking station. We will definitely not be staying here again.

Overall, the property needs a refresh. We used to enjoy staying there but it is starting to look rundown. Additionally, the breakfast buffet leaves a lot to be desired. The bakery items were stale, as if they had been sitting out for a week and the hot food needed to be restocked. Nothing really fresh. The room itself was a little run down but met our needs for one night. The staff was friendly and did listen when I provided the above feedback to them. Overall, the location is good and close to many restraints, gas stations, etc.

Nice location right off the freeway. We stayed here for a night on our way to Phoenix. Got in late about 10pm and couldn’t get in the lobby because they lock the doors after a certain time. No one was at the front desk and the phone disconnected me twice after timing out before someone let me in. They put us on the 3rd floor with a dog and a toddler. Just great. Fine, whatever it’s one night and back on the road. Went to bed. Woke up and went down to breakfast. No eggs, no bacon, no batter for waffles. I specifically chose this hotel because they took our dog and had a breakfast my husband can eat. It was very disappointing and I we won’t be coming back when there are better options for the price.