Overall Ratings & Reviews Americas Best Value Platinum Inn & Suites

Loved

The Hotel room was not clean at all. Apparently they never changed the pillow cases and there was terrible bad smell of cigarettes. Not recommended.

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Good

My room wasn't reserved when I got there an I had to pay 25$ fee

Requested a non-smoking jacuzzi room in advanced but was given a smoking room upon arrival. The room was filfthy, the bed sheets had burn holes in them and the room looked stiched together as you can see duck tape around the egdes of the mirrors. Moreover, there was burn holes and trash on the back of the bed. The bed was uncomfortable and not even queen sized but listed as a King Room. Dont even get me started on the shower preassure it sucks. The restroom looked as if it were falling apart literally. The lock to the door was broken and the blanket on our bed was like a blanket in a federal prison. Plus, the internet is terrible and doesnt stay connect for more than 5 minutes. I will not be staying here ever again and wish i could get a refund. DO NOT STAY HERE.

Very clean, good price

I recently stayed for 6 days and had 0 complaints! Clean rooms every day, easy and accessible front desk service, good parking and a 5 minute walk to some every day food. Couldn’t have asked for anything better!!

Love the Amazon room.

There was no toilet paper or toiletries in the room. Also, the ice machine did not work.

Nice

Great place, staff were SO friendly, easy check in and out process, room was INCREDIBLE. Perfect for my husband and I's getaway ❤️

I liked everything the lady in front desk was helpful getting my tv to work.

I left my therapeutic pillow behind and the woman who answered the phone told me to call in the morning. I explained that I was flying out in the morning and needed to connect about it. She then told me to call back in 10 minutes. She never answered the phone. I called repeatedly for an hour. My nieces went to the hotel to get my pillow and they were treated poorly.

Very quiet and peaceful

Everything is clean a customer service is excellet

Everything so clean

Comfortable stay

Great experience overall. Very clean

Aj was helpful on checking me in even though my booking didn’t go through the first time. The only complaint I have is some of the people were being loud outside in the parking lot