Outstanding location. Terrific service. Clean rooms.

Tuve un desafortunado inconveniente con el personal de recepción que para nada son amables. Un par de ellos bastante agresivos. El hotel bien en general pero la cama es súper incómoda. No me volvería a hospedar allí definitivamente.

Great hotel location and very helpful staff. The concierge was helpful for dinner, reservations and tickets for a local flamenco.

I cant say enough positive things about this hotel. It feels like a classic movie, everything was extremely clean and spotless in the room. The level of detail was the best Ive seen from any hotel. I will be staying here again. Also its located in a very central area in Madrid would highly recommend! Ten stars.

Clean, helpful staff, well located

Very good.

Great place in the center of the city center

Nice hotel, good location, clean, secure and an Excellent Staff.

Didn't have breakfsat but the fridge in the room had plenty snacks and drinks.

Excellent location, horel so clean, and staff were so friendly and courteous. Spent NYE on the rooftop bar, Excellent evening and good fun.

Everything was excelent

Everything is excellent!!!!!

What a wonderful hotel! The Gran Via is not for those looking for a quiet bungalow to relax. This gem is really an oasis from the hustle of the city outside. The rooms always kept spotless, the buffet staff and breakfast delightful. Always looked forward to returning after a long day of touring Madrid. Truly a home away from home. Highly recommend if you want to be in the middle of the action with stellar views and service.

The staff were amazing and the room was beautiful.

Courteous staff

Well located, nice room, great staff.

Excellent hotel

The staff is wonderful and hotel rooms are impeccable. Shout out to Imane for keeping our room in perfect condition and her hospitality.

great staff service and clean room. location is very convenient but it sacrifices quietness.

The noise from the room cleaners was ridiculous. Slamming doors, hitting walls. I spoke to the front desk, it did not improve. Not restful at all.