The hotel is nice, good rooms In the bar, getting service was not easy, quite often waiting for quite some time for staff to turn up Food, breakfast is good, very good, the bar and restaurant food that I had was below average, poor quality produce

Hotel was very good, I was in room 119 and it was very spacious with a huge double shower bathroom. Staff were very helpful and food in restaurant was enjoyable.

The building is like a maze, but the rooms were clean and comfortable. There was both heating and air conditioning as well as a window which could be opened. Breakfast on the Saturday was terrible, I was so disappointed and had to go elsewhere to eat. But the Sunday it was lovely so perhaps they were having an off day although it does make it expensive to have to pay again for breakfast. 100% recommend the breakfast on Sunday and the staff both days were really nice. I had lunch with my friend in the bar Saturday afternoon. She said her pasta was really good, my steak & chips were not great, I have had better at weatherspoons for 1/3 of the price. I was really surprised that I had to pay an additional £10 to use the pool, sauna and steam, I chose the hotel and spent more because it had those facilities, a bit of a con really, I have never had anything like this before. They had lots of parking spaces and the hotel was near the centre of town. Overall I was happy with the hotel, I felt safe and secure - something that is important to me.

Moved rooms as tv did not work Second room stunk of damp and was moldy

Massive sprawling hotel, obviously extended time after time. Good large room, clean, all facilities. Good spa area, slightly run down in the changing rooms, just needs redecorating. Friendly staff. Decent breakfast

Stayed here for one night with family. Overall a lovely place, but a few minor issues. There is an extra charge for swimming facilities unless you book directly. At £10 per person, including children over 6, this proved expensive for a half hour swim to entertain the children. The pool was also too cold to take our 7 month old in for very long. We had a junior suite, which provided ample space for myself and 2 children. Unfortunately there was no cot available when asked at check-in. The receptionist mentioned another family had already asked and she was trying to source one for them so seems like they don't have a great supply of these. The restaurant was pretty good, nice food and reasonable prices, but a little slow on service and only opened at 6pm so we were there quite late with small children. They also had 4 EV charging spaces, which were all available when we stayed.

Fabulous time great facilities, really clean hotel and lovely staff

Jack was lovely who works there, couldn't be more helpful, if anything he should be higher up. Hotel was okay, a few hickups. Evening manager wasn't overly helpful. But Jack turned up to help without even fully starting his shift.

Some noticeable upgrades since a previous trip, making an even more pleasant stay this time. Super room, well appointed, clean, comfortable, tons of space. Great bathroom. We stayed two nights and had meals in both the restaurant and bar, as well as breakfast. Very nice choices, super quality & presentation. Lovely people throughout the business.

Didn't use it.

Staff excellent. Lift had fusty smell .but over all a lovely stay .great parking with lots space

Staff were welcoming ( a special thanks to Katelyn who went above and beyond) Pet friendly The room was spacious and clean

The check in staff were excellent! Very friendly and helpful. Staff at the bar restaurant were not so nice. I made a simple mistake when placing my order at the bar and asked the member of staff to change it (5 seconds after I realised). The look of disgust on her face in response to my request was not very nice! We have eyes and can see you!! I wish I had made a note of her name. Once the food came out we were very disappointed with the taste and quality. Bland! The beds were very uncomfortable as we're the pillows. Worst nights sleep I've had in a very long time. This hotel only gets two stars rather than one because of the lovely check-in staff. I wouldn't book this hotel again.

It was such a welcoming, friendly, beautiful place for a family for relaxing getaway. Half term voucher event for the kids is brilliant I highly recommend this hotel definitely come back.

Room was lovely, clean, big and relaxing

Room was clean staff at reception very nice

On first look room looked very clean and spacious so to the bathroom but on closer inspection you could see it all looked a bit tired and bland. Super big bed though which was lovely! Breakfast was moved to a function room as refurb for regular location - maybe as a consequence everything cooked was unfortunately cold! No particular fault of hotel but could have done without fire alarm in early hours and lift breaking. Staff were however very pleasant and helpful.

The first room (161) allocated to us had a strong smell of damp, which made it extremely unpleasant. On closer inspection, we noticed mould growing on the blind, which is a health concern. Additionally, the bed sheets were dirty and stained, which is unacceptable for any guest accommodation. The bathroom was also in poor condition: the door was badly water damaged, and the skirting board behind the door showed similar damage. After raising these issues, we were moved to a second room (164). However, this room also had several problems. The blind was heavily stained, and we had to clean the bath before it could be used because there was a visible dirty water line around the tub. The toilet roll holder was broken and lying on the floor. Furthermore, the bathroom floor had numerous gaps in the grout, which looked unsightly and gave an impression of neglect. This experience was very disappointing and did not reflect the quality which you advertise, and we have come to expect from our previous stays. I hope you will address these concerns so that future guests, including ourselves, have a better experience.

My/Our stay was very comfortable and made effortless by the extra facilities available to Guests. The room was very spacious and clean, although the 'shower cubicle did leak water onto the bathroom floor and the door 'architrave was rotting where the water had leaked.

The staff were all amazing people who were polite and wanted to make my stay pleasurable. The facilities are clean and exciting. The rooms are all clean and well desiged