The overall experience was extremely disappointing, mainly due to the poor cleanliness and lack of basic maintenance. The shower was blocked, and when we used it, it overflowed onto the bathroom floor, which was frankly disgusting. It gave the impression that the shower hadn’t been properly cleaned or maintained for a long time. There were also spider webs in the room, which immediately raised concerns about hygiene. The TV had been switched off at the plug, which was located near the ceiling, meaning I had to climb onto a table just to turn it on—completely impractical and unsafe. Housekeeping standards were very poor. Our bed was not made, and essential items like toilet roll and tissues were not restocked. To make matters worse, when we were checking out and did a final check of the room, we found cigarette butts behind the curtains. Had we noticed this earlier, we would have requested a different room immediately. The room layout itself is also problematic. You enter directly into the bathroom area, and the toilet door cannot even open properly because it hits the sink, making the space awkward and poorly designed. While I understand that room layout may vary, there is no excuse for the lack of cleanliness. This was unacceptable. Finally, after checking out early at 5am, we contacted management and were told someone would follow up. No one ever did, and we received no apology. Overall, a very poor experience and unclean that needs serious improvement.

Rool beautiful bathroom spacious and very clean. The barman Don was excellent would go back just to meet him again

One of the nicest hotels I’ve ever stayed in, staff were amazing both in the hotel and the on sire restaurant 15/10

Kelvin is the best thing about this hotel. Night 1 we were unable to sleep as construction works were taking place right outside - this (12m contract) was not mentioned anywhere when booking. Called down to reception to ask how long the noise would continue into the night & were advised by reception that it would be best to move rooms. The new key took over 15mins & once we’d found the new room ourselves, the key didn’t work. I went to Reception to have it activated which Kelvin did promptly. The receptionist who had suggested we move rooms, appeared and informed me she thought I was privileged, spoiled and that she “didn’t give one sh*t about my problems”. I asked for her name to make complaint regarding her language, she tore her name badge off & threw it at me - Kateryna. She justified this behaviour by telling me she was having a panic attack and continued this behaviour until I called the Garda. In the new room, the bass of the music from the restaurant was audible from 7.30am-11.30pm. On our third night, the restaurant music continued past 1am. The night porter advised it was coming from the restaurant below our room, despite this closing at 11.30. The restaurant noise continued until 3am. Music back on at 8am. Kelvin did arrange a complimentary dinner in the hotel restaurant for us following the issues on night 1, but in short, I would not stay here again, nor could I recommend it. I’d be grateful if management could contact me to discuss a refund.

Really enjoyable stay. Very friendly staff, room was nice and spacious. The hotel felt modern but not clinical. Very good drink selection in the bar.

What a beautiful hotel

Had issues with water and not much heating. Pipe had burst in town, was being fixed. But otherwise was ok. Friendly staff

There were issues regarding water in the area. All signs around the hotel stated it would be resolved during the day on the 29th, we stayed the 29th night and had zero water in our room to wash up or even flush the toilet. We weren’t offered alternatives and there was waste in our toilet for entire stay which is unacceptable

This is a very cool hotel. We are giving it 4 stars because of the service we received our first night. Yes, it was later in the evening when we arrived for dinner and drinks, however, it was obvious that staff was annoyed that we had come in - even though there were others in the restaurant and bar. We had to flag down a server every time we needed a drink.

Lovely hotel, our second time. Highly recommended.

Cleaning crew went above and beyond to help me recover from jet lag. Thank you!

First of all - the building is beautiful. Th e lobby was beautifully decorated as well. Now about the room. We were given room 110. Three outside walls. Heating is co trolled by the reception and is regularly turned off. Our room was freezing most of the time. We asked reception multiple times to turn the heat on. They did, it got warmer, and then it was turned off again and I had to spend the morning in bed under covers. This was ridiculous. Last day there was one young employee - Stefan- who was the only one who actually seemed to care and made sure the last night the heat stayed on. That’s what we asked for so can’t complain that it got too hot. Couldn’t really regulate the temp by opening windows as they were right over the kitchen vent in one side and over the rubbish bins on the other side. The paid for pricey breakfast was not worth it. Very limited and some days there weren’t even any juices or pastries. Room was somewhat clean - dirty carpet. Comfortable bed and one of the best hotel pillows I’ve seen. Bathroom had no venting and co sensation stayed in walls and mirrors most of the day when the heat wasn’t on. O stall I would not recommend that specific room. Others might be better. Oh, our last morning there was a lovely lady at the front desk who was actually very pleasant and nice.

The staff were very friendly and welcoming.

Great location. Not in the city centre but not far away. Lovely staff

I didn't have breakfast as needed to get off but I ate in the restaurant the night before and enjoyed a fine meal. Staff were excellent and my room was spotless and very comfortable

Clean, comfortable, friendly staff, library/pub in hotel had great history. Don was a great server and very knowledgable.

Yes

Lovely hotel in a great location, room was clean. Food was great & the staff were even better.

Breakfast was great. We walked everywhere from the hotel. Lots of shops, pubs and restaurants. The hotel has a history worth reading. We had a great stay.

Hotel lobby was great but the room smelt of damp and musty, couldn’t open the windows due to being above the kitchen and the vent noise. No hot water in the morning to shower! Disappointed as the hotel is large and looks great from the front. Staff were pleasant.