Overall Ratings & Reviews Courtyard by Marriott Waterloo St. Jacobs

Spacious room, looks and smells clean, breakfast is very good and the staff @the Bistro is amazing!

I didn’t know I was booking an accessible unit and was extremely disappointed to find I couldn’t have a bath. I am a mom of 5 kids who used this as a getaway and was so looking forward to having a bath.

Good location and clean well equipped room

Amazing. My daughters first time in a hotel and they made it magical

Lady at the reception was very friendly. ☺️ room was perfect and close to everything. Would definitely book here again.

stayed 1 night for a ladies night away and it was wonderful!! great location, close to theatre, St. Jacob's market, Jack's restaurant. Room very nice, well appointed with TV, microwave, fridge. Breakfast was wonderful at the bistro. Staff very courteous, polite, friendly and professional from the moment we checked in to served at the bistro!!!

Excellent

Easy check in, clean property and really nice rooms.

I got a room with breakfast included which set this Courtyard apart from others. It's not a continental breakfast - they have a bistro that has some great options. The service was friendly and efficient. I cancelled my next hotel so that I can stay here again next week.

Na

Great property. From desk was exceptional

Easy check in and out

Great friendly staff, clean and quite

I travel to the area often for work and was excited to try Courtyard by Marriott. Pros: Parking Easy check-in Starbucks and bistro inside hotel. You can use your free breakfast to grab a Starbucks coffee to go Cons: They only clean the rooms every other day unless requested They don’t provide extra makeup wipes or supplies, even though they’re cleaning the room every other day The shower in the room was unacceptable. My first thought was I was I had flip flops. It needs to be redone as the floor is worn with various stains and discolouring. The corners of the shower have black and red mold growing and the seal is torn around the base. There are numerous hairs on the sealing Can easily hear noise in hallways and rooms Nextdoor Given there are other options in the area, which I’ve also visited, I wouldn’t stay here again. The rooms and experience didn’t meet the standard I expect, especially with comparable room rates right across the road, but with greater service experience and higher quality rooms. I left feeling as though I didn’t get value for the money spent.

Professional and friendly staff. Comfortable rooms and good location.

No complaints

The room is very clean and big. The staff is kind and considerate. A hotel with high cost-effective. I highly recommend it.

Had no issues at all. With the hockey teams being there, they were all quiet by 11pm.

Great place great service

Very friendly staffs, clean.