We loved our stay at these newly refurbished rooms. Everything was new and clean. Even though we loved the central location of the hotel, it was frustrating to be woken up every morning around 5 by what we determined to be the loading trucks to Coles next door. that is what reception told us when we raised it with them. Don't get me wrong this place truly is amazing so dont let that put you off, unless your plan is to sleep late and miss the beauty that is Port Douglas

We’ve been coming here for 15 plus years. But as each year passes sadly so the condition continues to lapse. There’s no oven in the swim out apartments. The lack of pool deck table and chairs is now a regular feature. (Advised reception but alas nothing) The gardens really need attention. Weeds are now the prominent feature in the “garden beds”. No pepper and salt shakers. No egg rings. Pretty basic kitchen utensils I would have thought. While watching TV isn’t the reason for holidaying, occasionally you’d like to watch say footy on something bigger than an iPad. Why do other mantras provide casting but not here ? . All in all pretty sad at the rate we pay each night. We’ll give it one last chance in February next year because it’s booked and paid, but if nothing has improved - that’ll be the last.

In the heart of the main street. We had a swim up pool room on the main street side for easy access to all that Pt Douglas offers. Room was great size with laundry which was helpful. Big comfortable bed and plenty of space to chill

We have a swim out room with direct access to the pool, a private garden, spa, kitchen, lounge, laundry and barbecue (although won’t be using it as it is greasy & filthy from the last users) The room is dated but very clean, comfortable and well appointed. On arrival we were given a welcome letter which states that the hotel is a non-serviced resort and that if you stay 7 days or less your room will not be cleaned. We are here for 5 nights. This was not stated on the Accor booking site under the description of the ammenities. If we had know that we would have chosen a different hotel. I don’t really want to be doing housework on my holiday although I probably wouldn’t have minded so much if there was cleaning equipment in the room. There are no cleaning facilities eg mop and bucket, bathroom cleaning products etc. There is only a broom, 1 tea-towel, 1 dishcloth and a couple of sachets of dishwashing liquid. So if you spill something you would have to use the tea-towel of dish cloth to mop it up. Same if you had to clean something in the bathroom. Not ideal or hygienic. Towels are also not replaced however if you stay for 3 night are more you can request a new towel bundle. If your bin gets full it is your responsibility to take it to the rubbish bins in the basement carpark. This is not the usual high standard I have come to expect from Accor. Disappointing. Reception staff were very professional and accomodating and location is fabulous. Ps My booking form said that there is a coffee maker but only found sachets of instant coffee.

We recently stayed for 10 nights in a ‘hotel’ room. The receptionists were friendly & helpful. The hotel was central & close to cafe’s & restaurants. Our room was comfortable with a spar bath & had decent aircon & fans. Only downside, no lift so we had to carry heavy suitcase up stairs & we only had room service once in that time. Excellent free car park & wifi. The pool was fine when not being used by noisy kids & as an eat in option there was a barbecue.