Staff very accommodating. ( especially Patricia at check in on Sunday morning!)Just steps away from Gran Via but my room was very quiet. Updated, fresh and clean. Interior elevator beautifully restored, open and visible from all floors. Very nice youth-inspired touches, for example if you want your room cleaned, hand the tag that simply says YES. If not, hang the tag that says NO. No wasted lettering— eco-friendly. Check-in area is small cafe and internet workspace combined. Clever use of space and pillows surrounding you. I was solo but seems family-friendly. Bunk beds built in the walls if you need them.