Overall Ratings & Reviews Holiday Inn Express & Suites EDMOND by IHG, an IHG Hotel

Staff was excellent

Although we were informed of the building renovations being completed, it was extremely noisy at night on the upper floor.

currently undergoing major renovations. Our room was on second floor and was already completed. Very clean and quiet. Breakfast was good with a nice variety of food. Eating area was very clean and staff friendly.

It under construction, remodeling

The property is conveniently located in Edmond. There are a good number of restaurants and businesses in the area. At the time, they were undergoing some renovations, so the first floor was blocked off, which, as someone who prefers taking the stairs, wasn't ideal but not a deal breaker. The staff was very friendly and attentive. The fitness center is incredibly small and insufficient for the fitness inclined, but two treadmills was okay for my length of stay. All in all, it was okay. I would stay there again.

The staff was really nice and helpful. They let us checked in a little earlier and that was a relief since we had traveled for almost 8hrs.

Not walking distance to any restaurant and only offered breakfast.

I love the cinnamon rolls. This was a standard Holiday Inn Express. Breakfast was free and good; pancake maker, omelets, coffee, and cinnamon rolls. The pool was small, but fine for smaller kids to splash around in.

Great place. Quiet, clean, comfortable. A quality free breakfast. Night desk and morning desk staff not real warm.

Older property. In the process of being updated. Weird fact- water fountain in lobby did not work. Will recheck status later this year if we decide to use. Price was good

Older but remodeling happening now. Beware! I searched for "Pet friendly" and this hotel showed. I missed the fine print and was charged $75 for my son's dog. This is 3 times what other properties have charged.

The hotel sent us an email saying "construction had been completed in March 2024"....it is still going on in Jan 2025. The breakfast crew did not show up in the morning so No breakfast was available... The hotel charged $50 more that the hotel next door and should have charged $50 less for all the issues going on. Will not be returning...The room was very clean but the TV remote did not work so there ya go.

They are having construction done and started drilling, sawing, dropping things and stomping around in the room directly above me starting at 7am and lasting all day. The maid service dropped off a bag of towels everyday and changed our trash but the room was never cleaned and the bed was never made. The carpets in the halls are dirty and very stained. There were ants in the bathroom. The sink in the bathroom could never be adjusted to warm water; you either had ice water or scalding. The hotel told me there was nothing they could do for me regarding the early morning disturbance and being startled awake by the very loud work above me because I booked through hotels.com and said I would have to raise my complaint with them. When hotels.com reached out to the hotel about my issue they told them it was resolved already so hotels.com said they couldn’t do anything for me without the property confirming the issue. Meanwhile guests that booked directly through the hotel got reimbursed. The hotel said they hate working with hotels.com and don’t recommend using them

The front desk concierge was lovely and she helped me out when I needed a wipe to clean my suitcase she got me a magic eraser that did the trick

Great location, clean room

The hotel was great for our Christmas visit

Good place to stay

Very pleased with all. The room was clean and beds comfortable the parking was easy and very close very easy check in and out all around good experience. Thanks

Very outdated and dirty.

Terrible stay