When we arrived we were met with a not so friendly check in person. She did the absolute bare minimum. Our room floor was stain filled, to the point I wouldn't walk around without having shoes on. Within an hour of checking in my child got sick all over the bathroom. I cleaned it up the best of my ability with the towels in the room. I called the front desk to ask for some cleaning supplies and more towels and I was told I can't have any supplies and I would have to come get the towels myself. I asked where I could put the dirty towels, I was told they have to stay in our room until house keeping comes back in the morning. When we left for our adventures the next morning, I made sure the door sign showed we needed new towels and let the lady at the front desk know. When we came back that evening, the towels were still in our room. Same story the next day. When we got back that evening, I had enough of the smell and put the towels outside our door. It wasn't until later the next afternoon that those towels disappeared. The pool heater did not work. Kids (not just mine) were getting out after only a few minutes because it was so cold. Most of the workout equipment was nonfunctional. We couldn't control the temperature in our room. The thermostat was broken as was the air conditioner unit. The rooms were also a bit noisy. You could here people up and down the halls, slamming doors, and starting around 830....housekeeping.