Pésimo servicio, el desayuno te lo cobran aparte ya que estás ahí, que solo tienes derecho a un café y un pan, que lo demás tiene costo, cabe de mencionar que se pagó con desayuno incluido!

Very clean and quiet hotel. Staff were very friendly and helpful.

They have remodeled the hotel so it’s very nice and great location. Parking accessible

Clean, accessible. Excellent.

Beautiful hotel with warm, friendly and professional staff. We couldn’t have asked for a better hotel and staff. They had free a delicious continental breakfast with fresh fruits and juices daily and a breakfast buffet with more options at an additional price, both were great. Highly recommend the breakfast. The hotel was clean and well Maintained and the staff were very responsive. The manger came by and introduced himself while we were having breakfast and let us know that if we needed anything else we could certainly ask him or the staff. Certainly will stay again when we visit Mexico City. Location was quite convenient.

The hotel is situated in a very convinient area; near Colonia Condesa, Coloia Roma, Colonia Del Valle , and Colonia Nápoles. and right on the edge of the famous Avenida Insurgentes; it's a greta location. Besides, its also on the edge of el Viaducto, a very importannt and strategical avenue that brings you directly to the airport in 20 minutes (in normal trafific conditions) and connects you with all teh main avenues and areas of the city.

Good location

Beautiful hotel

The worst Wi-Fi connection I have ever experienced. Great hotel, great city view.

Great place to stay if you travel to Mexico City. Clean room, sometimes you could listen speak people between room but this is not a problem.

Buena ubicación. Estacionamiento con costo extra. Mal servicio en restaurante. Room service lento y caro.

No limpiaron el cuarto durante mi estancia

Staff was helpful

Staff was nice! My power went out briefly though.

Nice stay!

Las habitaciones espaciosas e iluminadas. La limpieza adecuada, El trato de los empleados excelentes

Courteous staff and efficient service. Excellent last minute tour arrangements. Knowledgeable guidelines about visiting places and using public transportation. Secure valet parking.

Not receive the VIP too far from everything not a great service

todo bien pero el aire acondicionado era muy frio

So the check in was pretty fast. Hotel is a little run down with the rooms needing an update. For our first part of the stay we selected a premium view which had wrap around windows. The windows were dirty and full of bird poop. On our way back we got a regular room because of this. The room looked and smelled like it had not been used in a very long time. The linens on the bed had not been changed and the duvet had hairs on it which were there prior to our arrival. The continental breakfast is just coffee and toast. Anything additional is an up charge and any coffee order is billed al carte. There was an elevator down and the snack counter on our floor looked like it was ravaged by children. Spilled drinks and crumbs everywhere. It was like that for the entirety of our stay. In short, you can stay somewhere nicer in insurgentes for about the same price.