The room was clean but decor and bath quite shabby. Staff were helpful polite and pleasant. The room was very large. There were a few points which rather spoilt it. Minor complaints were that the restaurant wasnt open for lunch at weekends or on sunday evening and that the sound on the tv wouldnt go above 30, also the shower was very antiquated and taps almost falling out of the wall. My major complaint is that the bathroom stank of sh*t which if one didnt ALWAYS close the door permiated thebedroom. .

Staff

Very good hotel for business travellers. Room had great heating Wifi is great everywhere in the hotel

Location was perfect for visiting relatives in Ixelles. Tram lines one block away, easy walk into city center. Staff friendly and effective, expect to return next trip to Brussels

Good quality to price ratio

Good service and best value-to-price ratio.

We had an amazing stay. Sparkling clean and great location.

There is no air condition working. I complaint 2 times. My family sleep in hot room for 2 days. They said we have some technical problems plus they have only one lift other one is broken. When I ask them to get me refund they said I have to talk to hotel. Com first and then they return. Bathroom is broken and they have water cutoff today from 10.

Did not felt premium experience. I booked it on lower price than normal due to summer season but the service I got was the same

I booked the hotel as it was close to where I had an appointment the next day. This location is supposed to be a good area and the street is littered with Medical offices and other professional offices. I had not been to that area before. When I arrived on Tuesday evening, there was no doorman to help with any luggage etc, just a luggage trolley inside the first door, which was manual. I was too tired from the scrum I had just been through at Kings X to say anything. At check in, which is conveniently tucked away so unless you know where it is, you wouldn't know it was there at all, I was greeted by a very nice gentleman who asked me for my ID and then checked me in. I was not asked for a cc card imprint, to cover incidentals, which is something that one generally has to do when checking in. He was about to give me a room number when he seemingly changed his mind and said that he would put me on the second floor, in case the lift broke down, so that I wouldn't have to walk up and down too many steps. I thought to myself, what a lovely considerate man but did not say anything as the prospect of lifts breaking down was not a good omen. I went to the second floor and went to my room, carrying my own bags, which I did not have a problem with. Upon entering the room and having a look around, I was to say the least somewhat unimpressed. The room looked and felt even more tired than I was. The bathroom was small and had certainly seen better days.In fact some of the fixture

We had a lovely time at this hotel; although there were renovations taking place which we weren’t aware of (which woke us up around 8am on day 1) the staff were happy to move us to a different floor where the renovations weren’t audible. Great customer service! And the hotel itself is beautiful inside.

We did late check in and had to move into another room at 1am since bathroom shower leaks. No maintenance was available. We have 5 luggages and no assistance was extended to us despite my request. We felt discriminated despite my platinum status membership with Expedia. This hotel is a waste of money. Very terrrible.

Very nice place. Not near any restaurants.

Staff should be helpfull.

Good location. Clean rooms and friendly staff.

The hotel itself was very dirty and outdated. There were holes on the wall. And very unclean. The bathtub in the room was broken. The staff was extremely rude as soon as we entered it smelt a cigarette smoke. The carpet was stained. We were celebrating our 14th year anniversary and we were really disappointed.

Amazing old world charm

Great

Excellent

Overall the hotel looks nice from the front and the hotel staff were nice and friendly but the room is a little dated and could do with an update.