Overall Ratings & Reviews Quality Suites Irving-Las Colinas

i found it useful being close to where i need to travel towards

Very poor selection for breakfast. When I open the door of the room, there was that strong smell of very old carpet.

Worst

The description is very misleading. The online listing claims that a sofa bed is said to be included with the suite. This is not the case. I understand that there will always be a certain degree of curating with the online pictures. This to say I never expect hotels to look like they do in the online images. However, the discrepancy between the online images and the actual hotel is quite a gap for this establishment. The room smells of cigarettes, though smoking is banned. The carpets quite clearly have not had a proper cleaning in ages, and this can be smelled during your stay. More importantly, you simply do not get the room you are paying for. The amenities described online are what you get in regards to the space, layout, and things like a sofa-bed. I planned on doing some work during my stay and the desk chair in my room was literally broken--locked all the way down to the ground almost. Needless to say, working is not a possibility in this hotel. Coffee was good and the staff was friendly. The listing itself, however, should not include images of a sofa bed, as this is not included. Likewise, I think they could do the bare minimum and check to see if their desk chairs are not broken, Otherwise the listing is downright fraudulent in its representation of the rooms.

Great place to stay! Very clean and affordable! Staff was very friendly.

Amazing helpful staff

The service we received from Carol, the manager, and her staff far exceeded our highest hopes. Not only was the shuttle service from DFW spot on and timely, but ;throughout our stay the kindness and warmth exuded was so greatly appreciated. The hotel building and grounds are kept up beautifully and the charming guest room is spacious, clean, comfortable and well laid out. Every amenity we might need has been thought of and provided. I felt safe, welcomed and appreciated. The breakfast provided was served hot and fresh. The variety of yummy food choices and the incredibly delicious coffee helped make the start of our day ideal. How I wish that every hotel was like this one…filled with caring staff and a manager who delight in providing outstanding service and who are committed to excellence.i highly recommend Quality Suites here in Irving, TX as your next destination hotel. I hope we return soon!!

Overall, good hotel

Our stay was for 3 days. Location was great with plenty of food options around and it was close to the Irving Convention Center. Free breakfast from 6:30am-9:30am. Room was clean and had all the standard amenities. Blackout Curtains are present just hidden behind false curtains so you still get privacy. Closet is behind the large mirror. Tv has standard cable. No stream apps. We had a slight issue with our first room’s door not locking and the hotel was able to switch rooms very quickly, which we appreciated. Location felt safe, plenty of parking and each one of the staff members was very friendly, helpful and attentive. A Quality stay indeed.

The staff were excellent, really nice young lady and her mom. Thats the only good thing about the place. The place needs updating, it's in bad condition. I checked out early because the room sink was broken, they were kind enough to refund the nights i didn't stay. If it's 1 night stay and you are on a budget and dont care about the extras or anything fancy then go right ahead.

First room we got the toilet was full and backed up. We were placed into a different room which smelled like cigarettes. The mattress was like being a bounce-house, and not in a good way. Neither of us got any sleep.

Hotel and stay was okay - nothing special. Room was clean and good sized. Bed was okay. Soft mattress but not terrible. Bathroom faucet sprayed water everywhere. Very low hot water pressure in morning for shower. Reported both at checkout. Breakfast was kinda laughable. Hot options were some sausage links and tater tots and make your own waffle. No eggs. Small pastry selection and some yogurt. No cereal or even milk. I was there for one night because of an issue at another hotel so it was fine for what I needed but not somewhere I'd pick for a longer stay.

Good price and nice staff.

Was not what I was expecting. Room was moldy because of the ac unit. The window had water in it the whole time, we all had a cough before we checked out. Something in the moist air for sure. I honestly won’t be back here. Breakfast was below average to say the least with very little options and the eggs were too watery.

Exercise equipment broken. Remote in room broken. Hair dryer broken. Beds were comfortable. Breakfast was mediocre.

People are very welcome and friendly and also this place has a shuttle service to airport pick up

The air conditioning unit was very loud it kept waking us up when it would come on and the bathroom tub had a leak.

Very nice staff. We didnt have hot water and had to change rooms. Things like that happen. They apologized. We used the airport shuttle which was nice. A nice hot breakfast. We would stay again.

We were disappointed that there was no airport shuttle available on weekends, or before 8AM. We reserved this hotel specifically for the shuttle. This information should be clearly stated in the hotel listing. Had to pay for an Uber instead. We also reserved a room with two beds, but we were told that this was not passed along from Expedia to the property, so the only room available was with one king bed. So one person had to sleep on the couch. Overall, things were fine. The room was clean and the location was convenient, the breakfast was good. So it met our basic needs, but the condition of things like the bathroom door, the toilet seat, and other cosmetic issues left a bit to be desired. So our overall impression was satisfactory, but not enthusiastic.

I reserved this hotel because of the airport shuttle. When I arrived I requested it and I was told that they did not run on Saturdays and in any case ask in the morning. I did and I had the same answer, but in the end they got transportation to the airport. So be advised. We also reserved a room with multiple beds and they gave us one King and a sofa bed, something I wanted to avoid. We came back and requested one with two beds, but they were all taken. Apparently, they give priority to those reserved for 4 people.