I booked a superior room for a lovely surprise for my husband who is seriously ill when we arrived the receptionists she said we have been upgraded to a room with a nice view I was delighted, I couldn't believe the room was in the eves with all sloping ceilings, walls dark green and navy ceiling it was so dark and clostaphobic it was hard to see with 2 tiny windows even with the dull lights on,all the drawers were glued shut,we had a small wardrobe half was used for coffee and tea station with ironing board and iron,had to keep most of our clothes in our case,breakfast was cold and over cooked next morning it was warmer but still over cooked,it ruined what should have been us making lovely memories but now for the wrong reasons, I couldn't put a complaint in the day we arrived because my husband wasn't up to all the fuss and just wanted to rest.