Overall Ratings & Reviews Holiday Inn Express & Suites COCOA by IHG, an IHG Hotel

The front desk was amazing, very friendly and informative. Very clean, but under renovation so kind of loud in the morning. Overall, we would definitely stay there again.

Great staff and very accommodating

Good stay

Staff was great, property is falling apart. Room was musty and reeked of cigarettes and mold. Holes in the carpet.

very clean property staff was helpful and friendly. Breakfast was delicious and the staff was friendly. We used the pool and hot tub very nice. When in the area again we will definitely use again.

Awesome service

We stayed here the night before our cruise from port canaveral. Good location, friendly staff and nice clean hotel. We got there 3 hours before checkin time and were accommodated by the friendly staff.

The property needs a renovation. The carpet was dirty and had a dirty feeling. Everything was outdated. I was double charged due to a system used (Canary). I will say Danielle was a God send and actually took the time to listen and helped me resolve the issues with being double charged. Was an inconvenience because I was leaving for a cruise that day, thankful I didn’t have to rely on the money charged (196.15 and 264.15). Some of her coworkers could learn a thing or two from her. Thank you again Danielle aka Mary :-). Would not recommend hotel, not like other Holiday Inns I stayed at before.

We stayed at this property for 1 night to prior to getting on a cruise. The property was overall decent, customer service was good, however its is VERY dated and in need of a renovation. The carpet in our room was dirty and it didn't feel clean.

Ok overall but confusion over cruise shuttle package.

Loved the pool area. It was very very nice. The rooms and hotel need a major update. The room was damp feeling and damp smelling. They also didn't clean our room one of the days. The breakfast was very clean and good for the price. The pool and outdoor area in back was the best part. Employees were also very nice.

Staff was great especially the front desk and the staff running the breakfast dining area. They key card system for the room was absolutely horrible, we had to reset of room keys three times. You could not put the key card near your phone or other credit cards. It would have been nice to be able to communicate better with some of the people cleaning the rooms.

Beautiful, bar and restaurant was excellent and location to ship was so easy!!! Thank you for the stay

Great service! Highly recommend

close to expressway, good breakfast

Had to wait about 20 minutes at front desk to check in because no one was there. My room was first floor facing parking lot and the window curtains don’t close all the way so had no privacy.

The staff was so nice, helpful, and kind. Especially Danielle! The event we went for was so convenient to have attached to the hotel. Everything was clean and nice. Comfy bed. I think they’re about to upgrade some things and that will make it even more modernized too!

N/A

Overall the stay was amazing me and my wife stayed the night because we had a cruise booked the only downfall I had with this hotel the next morning a maid had walked in on us while we were getting dressed and all she could say was she had us as checked out and I stated clearly we haven’t and you should of knocked. So basically the hotel wouldn’t compensate me for that situation

It was only a day but we enjoyed our stay.