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9.0

Exceptional

From 86 reviews

Provided by travelers on

Cleanliness

9.4

Room Comfort

9.2

Meal

8.7

Location

9.1

Service and Facilites

9.2

People often mention about Lotte Hotel Saigon

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Distance to City Center (1)

Surroundings (1)

Accessibility (1)

Staff Friendliness (1)

Activity Option (1)

Room Space (1)

Variety (1)

In-house Restaurant (1)

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Traveler Reviews Lotte Hotel Saigon

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Customer reviews

P***n

Leisure

8.5

/10

Reviewed 9 week(s) ago

The staff was very friendly, although the room was prepared late, they still made it up to me by taking me to the hotel buffet.

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Nguyen P. M.

9.7

/10

Reviewed 44 week(s) ago

Old style room but clean. Perfect breakfast.

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Accommodation's Reply

10 Sep 2024

Hello, Thank you for choosing LOTTE Saigon Hotel. Your comments are a great source of encouragement for us to strive harder to bring the best services to our customers. Once again, thank you for trusting and choosing the services at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with many more wonderful experiences. Best regards, Hotel Management.

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Trinh N. N.

9.7

/10

Reviewed 53 week(s) ago

The staff are very enthusiastic, I know it's their job, but I have to say they are very sophisticated. When I check in and receive the ID card, I see that on birthday they give me cake to the room, and when I eat buffet, I get to sing congratulatory songs once again. Room with nice view and clean. It's just that the toilet feels a bit old

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Accommodation's Reply

22 Jul 2024

Hello Trinh N. N, We are happy to be a part of your precious moments. While providing service is our mission, being recognized for our efforts is truly heartwarming. Thank you for your encouragement. Eagerly waiting for your return as soon as possible. Best regards, Hotel management board.

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Tuan Anh Nguyen

8.8

/10

Reviewed 65 week(s) ago

Nice view, clean room with friendly staff! Highly recommend.

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HIROYUKI I.

8.5

/10

Reviewed 107 week(s) ago

My room was upgraded to river view room. The staffs are very helpful. Like to come back again.

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Pham K. T. T.

9.7

/10

Reviewed 150 week(s) ago

Tôi rất hài lòng về nhân viên và không gian khách sạn

1 people find it helpful

Accommodation's Reply

21 Sep 2022

Hello Pham Khac Thien Tuong, Thank you for choosing LOTTE Saigon Hotel. LOTTE Saigon Hotel is very pleased to receive positive reviews from you about the service and space of the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing the service at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with more wonderful experiences. Best regards, Mr. Suh Dong Soo General manager

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10.0

/10

Reviewed 164 week(s) ago

Great hotel, great staff, I was able to check out late until 4pm without being charged, the hotel staff actively upgraded my room for the best experience. The swimming pool is very safe, my kids love it. Just a little sad because I can't use the piano in the lobby but that's okay, I still give the hotel 10 points.

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Accommodation's Reply

27 May 2022

Hello Mr/Ms Le Thi Ha, Thank you for choosing LOTTE Saigon Hotel. LOTTE Saigon Hotel is very pleased to receive positive reviews from you about the service and space of the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing the service at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with more wonderful experiences. Best regards, Mr. Suh Dong Soo Managing director

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Thai H. P.

8.7

/10

Reviewed 165 week(s) ago

Nice room, good quality. Good location, convenient to hang out in District 1. However, there are a few minus points (1) because the restaurant is under maintenance, so breakfast is served in the meeting room, sitting at the meeting table. The dishes are not diverse (2) the service is not up to standard (eg: carrying suitcases to the room to help guests)

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Accommodation's Reply

20 May 2022

Hello Mr/Ms Thai Ha Pham, Thank you for choosing LOTTE Saigon Hotel. LOTTE Saigon Hotel is very pleased to receive your reviews about the service and space of the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. We are very sorry about your bad experience during your stay at the hotel. We acknowledge and will constantly improve to bring the best experience to our customers. Once again, thank you for trusting and choosing the service at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with more wonderful experiences. Best regards, Mr. Suh Dong Soo Managing director.

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Dinh P. T.

10.0

/10

Reviewed 166 week(s) ago

Quality breakfast, healthy food Enthusiastic support staff Convenient location to Zoo and Botanical Gardens, Notre Dame Cathedral, Ben Thanh market... Great tour I will continue to stay again when have the opportunity to return to Saigon

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Accommodation's Reply

10 May 2022

Hello Mr/Ms Dinh, Thank you for choosing LOTTE Saigon Hotel. LOTTE Saigon Hotel is very pleased to receive positive reviews from you about the service and space of the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing the service at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with more wonderful experiences. Best regards, Mr. Suh Dong Soo Managing director

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Nguyen N. T.

9.7

/10

Reviewed 167 week(s) ago

The hotel has a large swimming pool, comfortable rooms, polite staff. Flexible check in/out time is a big plus :)

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Accommodation's Reply

09 May 2022

Hello Mr/Ms Phi Nguyen, Thank you for choosing LOTTE Saigon Hotel. LOTTE Saigon Hotel is very pleased to receive positive reviews from you about the service and space of the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing the service at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with more wonderful experiences. Best regards, Mr. Suh Dong Soo Managing director.

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Cao K. H.

8.5

/10

Reviewed 167 week(s) ago

The room is beautiful and luxurious. Reception ok.

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Accommodation's Reply

09 May 2022

Hello Mr/Ms. Kim Hoa Cao, Thank you for choosing LOTTE Saigon Hotel. LOTTE Saigon Hotel is very pleased to receive positive reviews from you about the service and space of the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing the service at LOTTE Saigon Hotel. LOTTE Saigon Hotel hopes to welcome you back in the future with more wonderful experiences. Best regards, Mr. Suh Dong Soo Managing director.

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Dinh N. A.

9.7

/10

Reviewed 177 week(s) ago

Luxury hotel, all staff members here are polite and enthusiastic. Every time I go to Saigon, I want to come back to Lotte ✨

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1 people find it helpful

Accommodation's Reply

24 Feb 2022

Dear Dinh, Warmest greetings from LOTTE HOTEL SAIGON. Thank you for taking the time to post this review. It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service , staff's service and entire environment. We shared your compliments with our colleagues, who are always willing to help our guests. Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city. Sincerely Yours, Chris Lee Executive Assistant Manager

Ngo T. H. T.

9.4

/10

Reviewed 182 week(s) ago

Bath Gel quality is not as expected. Attentive service, quick check-in. Luna and Johnny are very supportive

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1 people find it helpful

Accommodation's Reply

08 Feb 2022

Hello Mr/Ms Trang Trang, Thank you for choosing LOTTE HOTEL SAIGON hotel. LOTTE HOTEL SAIGON is very pleased to receive positive reviews from you about the space and service during your stay at the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing to experience the service and space at LOTTE HOTEL SAIGON. LOTTE HOTEL SAIGON hopes to welcome you back in the future with many more wonderful experiences. Best regards, Mr. Chris Lee Sales and Marketing Director

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Mai T. N.

10.0

/10

Reviewed 182 week(s) ago

Lotte has a beautiful European-style lobby with a very nice swimming pool. I give 10d for a weekend staycation here because the hotel has a nice view, good breakfast, clean and soft bed, but it's too central to travel. what a sweet escape in the city hehe

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Accommodation's Reply

26 Jan 2022

Hello Mr/Ms Thanh, Thank you for choosing LOTTE HOTEL SAIGON hotel. LOTTE HOTEL SAIGON is very pleased to receive positive reviews from you about the space and service during your stay at the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing to experience the service and space at LOTTE HOTEL SAIGON. LOTTE HOTEL SAIGON hopes to welcome you back in the future with many more wonderful experiences. Best regards, Mr. Chris Lee Sales and Marketing Director

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Ngo T. H. T.

9.4

/10

Reviewed 182 week(s) ago

Bath gel is a little less foamy, haven't satisfied my passion for bathing 😂 the rest are all great

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Accommodation's Reply

26 Jan 2022

Hello Mr/Ms Trang, Thank you for choosing LOTTE HOTEL SAIGON hotel. LOTTE HOTEL SAIGON is very pleased to receive positive reviews from you about the service experience during your stay at the hotel. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing to experience the service and space at LOTTE HOTEL SAIGON. LOTTE HOTEL SAIGON hopes to welcome you back in the future with many more wonderful experiences. Best regards, Mr. Chris Lee Sales and Marketing Director

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Bui L. C.

9.7

/10

Reviewed 182 week(s) ago

I had a total good experience in Lotte. Super nice and staff and amzing view to see sun rise from my room.

1 people find it helpful

Accommodation's Reply

19 Jan 2022

Dear Bui, Warmest greetings from LOTTE HOTEL SAIGON. Thank you for taking the time to post this review on TripAdvisor. It was a great pleasure to read your comment and we are delighted that you have been satisfied with our location, rooms, dining service, staff's service, and the entire environment. We shared your compliments with our colleagues, who are always willing to help our guests. Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city. Sincerely Yours, Chris Lee Executive Assistant Manager

Luu N. A.

8.5

/10

Reviewed 184 week(s) ago

Great. cute enthusiastic staff. Good location hotel

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1 people find it helpful

Accommodation's Reply

13 Jan 2022

Hello Ms. Ngoc Anh, Thank you for choosing LOTTE HOTEL SAIGON hotel. LOTTE HOTEL SAIGON is delighted to receive your positive reviews about the hotel's staff, service and central location. Your reviews are a great encouragement for us to work harder to bring the best services to our customers. Once again, thank you for trusting and choosing to stay at LOTTE HOTEL SAIGON. LOTTE HOTEL SAIGON hopes to welcome you back in the future with many wonderful resort experiences. Best regards, Mr. Chris Lee Sales and Marketing Director

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Chu T. T. H.

9.7

/10

Reviewed 233 week(s) ago

4th time back here because the service is really good, meeting my needs. All staff of the hotel are enthusiastic to help customers. True 5-star standard.

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