We had a great stay. We stayed in the Level floor for a few days and the amenities were excellent. The lounge provided great food and drinks.

A

I would like to thank the staff for their outstanding assistance on June 5. The two reception staff members wearing grey jackets, particularly Adama and his colleague, were exceptionally helpful and professional. When we checked out at around 9:30 a.m. on June 5, we accidentally left my wife’s wedding ring behind. Thanks to their swift action, attention to detail, and genuine willingness to help, they quickly located the ring and ensured it was safely returned to us. Their efficiency, honesty, and excellent customer service turned what could have been a very stressful situation into a positive experience. We are extremely grateful for their help and would like to recognize them for their outstanding service. I also loved the 10th floor lounge

Great city centre hotel close to everything. The concierge was very helpful.

Great location and facilities. I enjoyed an evening swim in the heated pool. The breakfast was delicious, I would stay again.

Very poor welcome at reception. The man didn't even smile or greet me, just asked 'do I have a reservation'. Room was too warm and the air conditioning didn't cool the room down sufficiently, couldn't sleep properly. I drank the complimentary coffee, didn't get replenished so had no hot drink in my room for the remainder of my stay.

Yes

Great stay ! Very convenient location and friendly staff

We had a great stay at Meliá Hotel in Bilbao, from our initial welcome, to our lovely meals and snacks in the Level breakfast room and lounge. We felt genuinely cared for each day by the entire staff, especially Nekané, and Yolanda. Our room was clean, spacious, and well-equipped. And the location was central to all the activities we were interested in. The park across the street is gorgeous and shady and had lots of activities for children. Indoor self parking was reasonable although the parking structure would have been challenging with a larger vehicle.

Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location.

Great location

The room was very good, staff was helpful and friendly, location was perfect.

I HAVE ALWAYS LOVED THE MELIA. I HAD THREE ROOMS FOR THREE NIGHTS. THEY WERE NON REFUNDABLE. MY MOM HAS HAD THREE HEART ATTACKS, WE THOUGHT

Yes

Beautiful, comfortable hotel with pleasant helpful staff.

Yes

We didn't have breakfast at the hotel.

SUPER KIND STAFF!

Excellent hotel with the option of valet parking. Well located. Large room with all facilities. I highly recommend that hotel.

Very cool unique hotel! Super central. Elena was an absolute professional and very helpful.