Overall Ratings & Reviews Holiday Inn Express & Suites Austin SW - Sunset Valley by IHG

Excellent choice quiet and clean

Nice place. Quiet. Staff friendly.

I was only there for a weekend, but things were good. The room was spacious, clean, and well appointed. I like the inclusion of Dove body washes and shampoos. I was not able to explore the workout room or breakfast. It was conveniently located to my daughter and loads of shopping

I liked the friendly staff, the exercise room, the free computers and comfortable seats and tables in the lobby area

This property very dated.

Hotel area was convenient to nearby food and stores. Room size was nice. Hotel was a little dated. Lobby had floor stains for 3 days never mopped. In room, TV had channels that didn't work. Bathroom was clean but had wear and tear.

Booked a King Size and got a queen. The First room AC did not work. Was offered a fan or to move. Ended up moving due to the heat. The concierge was very nice and helpful

The room was very spacious and well appointed. The only thing that could have been improved on was it smelled a little musty. Probably from the ac unit.

Front desk person was so nice and helpful.

Nice room, good breakfast, good location.

The hotel was clean and the bed was very comfortable. Slept like a baby.

Very convenient if you’re going to travel west, Lake Travis or surrounding communities for example. Swimming pool great for families with children.

We were on a quick overnight and these guys were great. Offered us a very late check in breakfast was included and standard which we enjoyed we didn’t need much but overall we were very happy with our stay

Nice property, very convenient, I’ll probably stay here next time.

For the most part, a great stay. The only complaint....We checked in on a Friday night, after 10:00. At 8:00 Saturday morning housekeeping started banging on our door, I guess to see if we had checked out yet. I let her know we didn't need anything and wouldn't be out until checkout time (12:00). At 10:00 they came back, banging on the door and once again were told we wouldnt be out until checkout time. It was frustrating to say the least, we had driven a very long way the day/night before and weren't able to fully rest. Other than that the room was clean, front desk was sweet and the breakfast was what'd you expect.

Great experience

Great Service

Clean room and building. Love the free breakfast. Limited choices but free is free. Small pool and can be overcrowded with parents and their kids. Other than that, we had a pretty good stay.

Easy checkin.

Hallways and room smell like feet. Found hairs on the soap holder in shower. 1 of 2 nights I stayed, elevator was not working at night. AC doesn't cool well during the day. Staff was very nice and friendly though.