The staff was nice, not overly friendly. We checked in and the girl just checked us in. I had to ask for a map and things to do nearby. We didn’t even know the hotel offered a dinner buffet until the next day because we asked about dinner reservations.
For some reason this property has huge gaps under in the walls on the outdoor floors. Our toddler bent down right away to look under and could have fallen to his death if we did not grab him. These need to be covered up. There is no reason for these gaps in the walls. There are drains for water. Our room was at the end of the row of hotel rooms and the doors to the rooms have NO LOCKS IN THE INSIDE of the rooms so kids could just open the door and walk out and of course we had another dangerous cutout in the wall just outside our door. We had to stack furniture in front of the door at night. Also, our door handle fell off. It was mostly a stressful trip due to all these weird safety issues at the hotel.
Good things: AMAZING food, live music at night, pool bar, room air conditioning was centralized and decent in the evening. Clean. Kids club and playground